"Booking cancellation whiteout any explanation"

I’ve got a booking for Christmas for around 50€, after 1 month of the booking being confirmed it just disappeared from my app, when I contacted the costumer service they only told the reservation was “on-hold” which I never got contacted by any means to explain what that means, basically the car was not cancelled neither confirmed (but I had to call and ask), so i could not be sure if my reservation was fine, and they just told me to book again in the app, but now, close to the date they do not have any car close to me anymore, and the ones that are further are around 80€ to book.

"Potential new members. Beware. Please read on"

Hello. If you are thinking of joining Enterprise Car Club
And You have come to trustpilot, to check this firm out. Please read on, and be aware , there is a strong possibility. That you will be charged , for damage/negligence. Whether it's your fault or not. Makes no difference to Enterprise.

Many months ago, I reserved their vauxhall corsa, from station Rd Bromley. A two hour reservation.
I was accused of bodywork damage , and faced a hefty bill. The accusation came from Ms Hannah Howels .
Please take note . The email arrived approx 35 days after I safely parked the car.
When I pointed out the discrepancy. I received an apology. In the meantime, I left Enterprise.
Generally , this company works well, and is very convenient. I rejoined .
I hired the same car on 6th November. Two hour reservation. I live in station Rd Bromley North.
This car has been reserved every day since I last used it.
Received an email today (10th) from Enterprise
I face a £30 fine, as I left food waste in this vehicle .
It is not possible for this felony , to have been commited by me. Car usage and date wise, proves otherwise
I'm in my 70's , am courteous and respectful. Always make sure the cars cleaned on return. wouldn't enter my head to eat food in someone else's car .

Way too nerve wracking to hire one of their cars again, heaven knows , what fines will come in .
All in all, a miserable experience for me

"Abolish this useless club!"

We rented a van for a house move. By the time we arrived home, we can't start the van. It was immobilized by Enterprise. Cost us the rent and days off at work.

They keep on saying that I am not a club member so can't restart it. Well, I do not want to be the member of your club! I was just given this van!

"WORST CUSTOMER CARE EXPERIENCE - 1 star is too much"

The actual bill was only 184 euros but they took 404.79 euros from my account. The mistake was from their end. They locked my money for almost 2 months. Because of this, some of my auto-debits were declined and I had to pay a fine.

We hired a car for 2 days in August. After the trip, 404.79 euros was deducted from my account. The deduction was surprising as we hired one more car and traveled together. For the other car, the bill was only 169 euros. When we raised a ticket to the support, initially they transferred the issue to the tech team. We followed up more than 15 times in the span of 2 months. They weren’t returning the money and there was no update on the ticket. Every time we called, the response was “The issue is with the tech team” as if Enterprise didn't take my money. The customer support person always said that they would get the update from the tech team and give a call back in the next couple of days but never did that. NOT ONCE! Again when we call the cycle continued. They were not ready to connect/transfer the call with their manager as well.

It took two whole months for them to accept that this was their mistake and initiate the refund of 220 euros which is higher than the car hire price.

When we claimed compensation for the 2 months we spent on this the money that was locked for 2 months and the fines paid, they were only ready to offer 20 driving credits. When we mentioned to them that we would cancel the membership as we were not satisfied with the service they provided, their response was ‘We cannot compensate anything else’.

"Couldn't start the car for the second…"

Couldn't start the car for the second time. I was able to open up the car with the app but couldn't start it. App was saying unable to connect even though I was connected as I have managed to open the car. Called the support. Btw none of the numbers listed in the app worked.. Had to find one in Google search. Wasted an hour of my life. The app is a joke. Asked support persona to cancel my membership. If they didn't please cancel it. This is the second time that the exactly same issue has happened to me. I will stick with Yuko or gocar. Way more reliable. Banker wasted because of your app or the system that just doesn't work!!!!

"No customer service"

On Saturday, April 20th, 2024, at around 3 PM, I was involved in an accident in Dublin with one of your rental cars drivers. The car involved was a Renault Autrale with the license plate 241D23552.

We attempted to contact all of the numbers we had, but none of them were working. I also sent an email but received no reply. It has now been seven working days, and I have not been contacted.

Please reach out to me at +353899857870 (Val).

"Stay Away"

Stay away people from these people. They ripped me off. On returning the vehicle there was damage of 10-15 cm hardley visible was seen by the employe and 2.5K euro was deducted from my account. I am sure that damage was not done by me because when I got the car, it was so dirty the dent was hidden under the the mud, And when I returned it was raining and the dent could be seen.
On top of it they want 60 days to repair damage and come to a conclusion. And they took my hard earned money.
Please stay away 🙏🙏

"I'm at a loss for words"

I'm at a loss as to what to say about their service. For the last 3 months, I've hired a van from them at least twice a week. 1st the cards were rejected at fuel stations. Then they completely disappeared from the vehicles, no prior warning was given. When you call customer service they tell you to fill up using your own money, the reimbursement process is not less than 3 weeks and only after persistent calls to customer service. On one occasion I could neither access nor lock the car after use without having to call customer service. Communication is abysmal making the whole experience very unpleasant. As I write this, Ive just failed to book a van because I'm unable to access my account, I know of no reason why that should be the case. I must wait for working hours to resolve the matter by which time my journey which I intended to start early on will be running late.

"1 star is being nice."

1 star is being nice.. i dont know if it was the comapany or the rep we dealt with but was absolute joke.
Booked 9 seater off them as we have a family of 7, 2 kids in buggys, i made it crystal clear that we would not get by with anything smaller. So we drove an hour to collect the car and they showed up with a 7 seater that ya wouldnt grt a bag of shoppin in the booth.
The rep told us it was a petrol skoda alahambra (she clearly didnt have a clue) then announced that they needed a 1euro deposit off a bank card which we didnt have with us as we were never told about this deposit even though we had asked 3 times on the phone what we needed with us. So they made me, my partner and 5 kids drive an hour home and and hour back for a f**king euro.
Once this bullsh*t was sorted i had to try get 4 car seats in the car and 2 buggys in the booth which was the size of a bread bin.
The rep was unbelievably rude and had no symphaty for our situation even though it was all their fault.
I could go on about the state of the car or the fact the fuel was in the red but theyre not worth the extra minute it would take to write about. Like i said i dont know if it was the conpany or the rep but i would rather cycle around than deal with them again.
I see enterprise replied to another comment on here id like a reply to this

"Very helpful in getting a membership sorted!"

Top notch customer service, just spoke to Callum from Membership and he was incredibly helpful in getting my application to join expedited. I wasn’t expecting much to be done on a Sunday but I was pleasantly surprised, and now looking forward to being on the road! :)