"Communications Board Fried TWICE in a Month!"

*UPDATE AT THE BOTTOM*

Where do I start...

The system was installed in October 2019. I have had a few issues with the Solar Edge System that have escalated into problems where I am not generating any Solar Energy. I had a period in March 2020 where I lost 10 days of energy because the inverter was in "night mode". That was fixed and I was back up and running.

It was a challenge to get a good electric provider who would compensate me for my solar power that was generated. I have used three different companies in Texas: Comstillation, Mp2 Energy, and Greem Mountain. Comstillation did not provide ANY buy back so I switched to Mp2 Energy. They gave me about 1/3 buy back and i finally started to see a benefit having two months of a bill around $20.

Then on 6/24/20, my mobile APP was not reading any solar generation. I was out of state and could not perform the reset until I arrived back. A friend tried when I was gone and when I arrived back on 7/8/20, I tried myself with zero success. That is when a ticket was opened. I went ALL OF JULY and ALL OF AUGUST, Two Months, without having my system monitor any energy!

An installer came out and diagnosed the problem and it was a Communications boad that fried! They changed it on 8/14 in the morning. I was told that all 30 panels were generating power and it will take a couple days for the APP to catch up. Nothing changed. I was told that the Inverter was back in "Night Mode" so they send me a new inverter box.

It was installed this morning and what did they find? The Communicatons board was FRIED AGAIN!!

To date, 8/31/20, it has been 17 days since the installer came out to replace the Communications board. That is 17 DAYS without any Solar power generated at No-Fault to me! I asked for compensation for the lost Solar Energy and I was told, no! I was also told, "we do not cover payment for the duration of the repair or time down". I can understand a couple of days but it has been 17 DAYS since my system has generated any power! I was also told:

"Under service repairs, it states in your contract that we will work in a reasonable amount of time to get your system operational."

I should definitely not be penalized for their product malfunctioning MULTIPLE TIMES. Now the communications board is fried for a SECOND TIME! Having issues for OVER TWO MONTHS IS NOT A REASONABLE AMOUNT OF TIME as the contract allegedly states. Two days would be reasonable.

When the system works and I do not have to deal with Customer Service, the system is fine. However, when a problem occurs, it is not a pleasant experience. Days go by without hearing back from representatives.

This is not what I expected when spending $38,500 on a system. Unacceptable.

UPDATE:
I was able to come to an agreement where I will receive some compensation. It hasn't been confirmed a to when but they FINALLY are working with me.

"TERRIBLE"

TERRIBLE. GOD AWFUL. DO NOT USE THIS SERVICE. WE HAVE HAD OUR SOLAR PANELS UP (THEY WERE INSTALLED LATER THAN PROMISED) AND NOW IT HAS BEEN 4 MONTHS AND WE STILL HAVE NOT GOTTEN IT CONNECTED TO THE GRID. THEY ARE THE WORST AND ARE TERRIBLE AT COMMUNICATION. YOU ASK ONE QUESTION AND YOU GET SENT SOMEWHERE ELSE. THERE ARE PLENTY OF GREAT SOLAR COMPANIES...THIS IS NOT ONE.

"I am extremely pleased with the service…"

I am extremely pleased with the service I received. The installers did a great job and were extremely friendly. I can’t say enough good things about Gus. He was ALWAYS there to help and answer questions every step of the way. Always friendly and ever knowledgeable. The process was much easier than I imagined and sm thrilled with the product. Thank you!!’

"Green Solar installed a solar system…"

Green Solar installed a solar system for our home. We got 24 LG panels, a monitoring system and micro inverters? Is that the right term? The panels look really good (Thank god, I was worried about my new roof and overall aesthetics) Anyway, working with Itai (the salesperson) was great. He was really informative, made sure My husband and I understand everything, he followed up , and Anthony, the project manager was great too. We had our system installed within less than 2 months, we have it for about 6 months now. It's working well and our electric bill is close to nothing. I am happy with the way they treated me. They picked up my calls when I had questions, the informed me of the status of my installation, and were nice to work with.The promo/ rebate came so we didn't need to worry about payments for a while.. I already referred 2 of our friends who are installing with them now (and got a nice referral fee out of it) and they also seem happy with the process. Thanks Itai- I will keep sending my people to you! If that matters, we are in New Mexico.

"DO NOT TRUST"

If I could give zero stars I would. Do not use this company. They are not trustworthy at all. We have had them for over a year now and since the minute they finished the install that was the last we were able to get a hold of anyone. They would call me and my father up to eight times while they were trying to persuade us, and during the whole process once we agreed to go through with the solar panel install. Now nothing. I have multiple numbers that they gave me and no one answers any of them. I have left countless emails yet have received no replies. Now that I’m having issues with my panels there is no one to help. Yet I’m supposed to continue paying for something that is not working. I have even called the loan company that they work with and they told my that they would get a hold of a representative for me, yet nothing still waiting. When you can’t get a hold of a company like this at all it really makes you question their integrity. I really wish I would have looked more into it before deciding to work with them. Don’t be fooled by all the good reviews like we were. I have more then enough reason to believe that the only real reviews on her are the negative ones. DO NOT TRUST THEM. Also don’t believe their whole sales pitch about getting $1000 back as well as a 55” TV. You will never see any of that.

"The only problem we had was with the…"

The only problem we had was with the install and most of that was weather related
The product looks great and seams to be working properly.

"Horrible!"

Wow, I cannot say how sorry I am that we ever chose this company for our solar array. 2 1/2 years ago our solar array that Green Solar had installed flipped upside down in the wind because the rack failed, destroying $30,000 worth of solar panels we had installed just 3 months prior. We have been fighting with Green Solar ever since and have gotten the run around month after month after month while we continue to have to pay off the solar panels AND pay our electric bill. The rack that they installed failed. We have called countless times and are given new numbers of new people to talk to, who all reassure us that it is taken care of, the installer meanwhile has gone out of business, and we are beyond frustrated that we are paying every month for a solar array that is crushed, stacked, waiting to be inspected in the back of the barn. Don’t ever choose Green Solar. I’m determined to spread the word.

"It was a really good process I hope…"

It was a really good process I hope this works out

"Eager to Make Things Right!"

Purchase experience was fine. Installation was well done and products seem to be working well. I was promised a $1,000 Veteran rebate by the salesman after the project was completed and fully paid. While there was confusion regarding this rebate for several months, it was resolved favorably and I received the check. I would recommend them. Thank you!

"Solar site was in Missouri.....After review was posted I received a phone call from Green Solar Technologies. They apologized for overlooking reimbursement for damage repairs. Rec'd 10 days later.."

Solar site was in Missouri and Green Solar,being in California, was to much distance for this company to offer prompt, reliable, or dependable service. Contractual agreement and payments were started April 2019, with promise of completion by June 2019. Construction was finally began with installers showing up for 1 day then not again for 2 weeks. Each time installers came they only spent a day then gone again. They drilled holes in roof and through exterior walls to pull wires, BUT did not run tbrough conduit. Many big mistakes so Green Solar replaced original installer with another company. The 2nd company finished the job October 2019....6 months of stress and headaches. The cost of repair to roof and exterior wall was never reimbursed by Green Solar. We would NOT recommend this company ! Panels and supplies were very good quality, bad service!