"Avoid these crooks"

Avoid these crooks. They are now trading as waterdale windows in Bolton. I urge everyone that has been robbed by them to contact trading standards, and the police. They’ve taken 2 grand from my mum and neither fitted her windows or refunded her back. It’s been over 4 months.

"ABSOLUTE SCAM COMPANY do not use"

ABSOLUTE SCAM COMPANY do not use. Total con people Mo and Bill. Lost over £8,000 on windows and doors. Placed order over two months ago and excuses after excuses as to why they cannot fit the windows and doors. Promised 4 weeks fitting, refused to give me a refund or even answer my calls and emails.
Mo and Bill now telling me they are trading under a different name even though I bought the windows and doors in July 2023 from the shop on Tonge Moor Road Bolton.
Made my family’s life a living hell as we have lost our money which we have worked so hard for and saved for over 5 years.
They do not provide you with a FENSA or CERTASS certificate, so work is not compliant. Lies after lies after lies. Please avoid this company. All the terrible reviews about the same issues are true. ABSOLUTE SCAM COMPANY.

"Do not go anywhere near this company…"

Do not go anywhere near this company they have taken £30000 or out money . Installed windows that leak and locks don’t work . It’s now been a year since they first started and still haven’t resolved the problems

"Believe all bad reviews"

Believe all bad reviews! I wish we did!
This company is trading under Bespoke Composite Doors ltd, as soon as deposits were paid the circus started! We have had to pay 50% of the total cost before installation and remaining 50% on the day of installation however day before I was bombarded by salesman who was demanding the remaining payment otherwise the installation will not take place- quotation stated that remaining funds are to be paid ON THE DAY, was told its just a template so rules are different even though it was HANDWRITTEN!

On the day of installation day 1 (should be one day job but took two days- one week apart !) the “fitters” been putting frame together with metal hammers (bear in mind aluminium frame) , it was put together wrong way round so had to dismantle and put back again, the seals for the glass were not installed so it was all wobbly each time wind blew, we have had our wooden floor damaged in couple places as it wasn’t protected, fitters said that somebody will arrive to finish off but we need to contact the office.

Chased number of times the office when it will be fished and eventually the fitters returned a week later to finish.

Day two of installation was even worse than the first one, number of dents on frames, holes in seals, scratches on glass, hammer marks, damaged paintwork, hole in my celling covered up with silicone, no cement or sealing under cills and many more, have emailed the salesman to express how unhappy we are however was told that the fitters said we are happy therefore installation is complete. After number of calls, emails and arguments they have arranged surveyor/fitter to come out to assess the work and following this visit we have had a visit booked to rectify issues three weeks after - by the same incompetent team, however the door is still not fit for purpose, top frame is not in parallel as the bi-fold door when open slides down and closing itself, hinges are wearing off leaving metal shavings on cill, cannot lock the door with key when its warm outside, door is not keeping warmth inside as can feel draft through, installed seals are dull and not fit for purpose leaving gaps in corners or overlapping one on another, the frame corners are not meeting on 90degrees as either not meeting each other and can see through or bashed into each other to MAKE IT fit, frame is bent in many places. Will add a link to their facebook page for pictures as evidence as cannot add here. We have also had independent company assessing the work against building regulations and received shocking report

Forget about given guarantee as they do not honour it, the job was completed in April 2022 and is still not resolved! We are being ignored, lied to and mislead, they say they will come back to you and then they don’t.

Will have to claim money back through court as we need to get somebody else to take it all out and fit new door and windows in

"The warnings are there"

Believe all the bad reviews. This is not an honest company. Do not fall for the hard sell lowest prices quick delivery promises. We did and paid 50% deposit on a considerable project based on them telling us they were members of the Ombudsman scheme. When we checked the Ombudsman advised us they had been suspended. When we heard this we tried to cancel and they told us the windows were in manufacture and could not be cancelled. This was before we had had a surveyor round - they had previously sent round a fitter!
Beware Bill Brooks an old fashioned salesman and Mo the manager who will spin a yarn re what he can do for you. We spoke with Citizens Advice and our Bank and both advised us to go legal on them which we are doing.

"This company is a subsidiary of Bespoke…"

This company is a subsidiary of Bespoke Composite Doors Ltd and the owners keep using my name to promote and give credibility to the operation just to put on record I sold Bespoke Composite Doors In November 2020 and I do not have any involvement at all with either company
David Hilton

"Run away!!!"

Numerous companies trading under this name to cover for scandalous customer service and quality. Our windows were late and installed by unqualified engineers which resulted in damage that the company never even tried to repair. Keep away from this company, or any companies related (BESPOKE COMPOSITE DOORS LTD) - you will lose money!

"Amazing experience from start to…"

Amazing experience from start to finish!
Mo who first came out to us is a really nice young lad, a true gentlemen & not the typical pushy sales type you almost expect to have to deal with. The doors were fitted 6 weeks earlier than the other quotes I had received and they also matched their price. Danny & his team of fitters did an amazing job - very happy with the quality of the doors & no mess to clear up afterwards either. Highly recommended - five stars! Great company thank you Mo

"DO NOT TRUST THIS COMPANY"

Riverdale windows do not make any of their windows, they rely on honest manufacturers to supply units, keeping your money until the last and final minute until they order from the cheapest quote and then their hopeless and obviously unqualified fitters turn up and make such a mess of fitting that you need to have a full refit straight away. YOU HAVE BEEN WARNED!

"Fantastic from start to finish"

Fantastic from start to finish. After a free quote and helpful chat with a member of the sales team all the way through the completion of the new sliding door we had fitted, we cannot complain.

The door is beautiful, 2 huge glass panels in an anthracite grey frame. The whole fitting took a few hours and that included removing the old door and windows and knocking down two small walls. The fitters were exceptional, they did the job quickly and pretty quietly considering what was involved. The guys cleaned up beautifully and the attention to detail they had during the actual fitting and finishing of the door was second to none. The door moves smoothly and does not feel as heavy as anticipated considering its size.

We were very lucky that from quote to installation only took a few weeks so we are still going to get to enjoy having the door open during the summer.

We felt that the cost of the door was good value for money and would recommend Bespoke to anyone