"Everything was great except delivery times"

Everyone I spoke with on the phone, and both drivers, were friendly and good communicators. I understood how much we were paying, what it was for, expected delivery and pickup times, etc. Both drivers were late dropping off pods (so we could fill them at our old home and then unload them in our new home). Both were apologetic and professional when they were on site with us. The staff on the phone worked with me to find dates at short notice and at the end of the month (both times!) that worked for us, and talked me through what I would need to do in case we needed street permits for the units (we didn't, the drivers could get the units into a small driveway off of our alley!).

"Worst moving experience"

This is a company that thinks that management getting involved in a serious issue is somehow going above and beyond in service. They completely missed the pickup date, then they couldn't manage to work anything out with us for drop off. Finally, something was worked out because of the kindness and persistence of others. Customer service was rude and presumptuous. Any marginal compensation was severely delayed because it was mishandled, much like everything else. Many pieces of our furniture were damaged, even though we provided materials for packing. Would never recommend and actually will continue to advise friends and family to avoid anything to do with this "moving/storage" company.

"Absolutely fantastic!!!!!"

Best Company I have had the pleasure to do business with. Honest, friendly,professional. Thank you so much for all you have done. Fantastic!!!

"Very good service, equipment could be updated"

Door to Door provides excellent service. The pods we used were a bit worn out - for instance the latches were not holding in one of them upon return to us. However, I understand from the driver that you are replacing the pods with new ones, in which case you will get 5 stars next time I use your service.

"Great Company"

These folks go the extra mile. They even return calls on National holidays. Everyone I have dealt with in this company has been friendly, helpful and knowledgeable. I can not recommend them highly enough. My daughter is using them for the second time. This is my first. If I ever move again the will be the people I call.

"Good option over hiring moving company!!"

the service was very good as there were very few options for me. They did everything they could on short notice. I just didn't think the container was very weather tight.

"Almost perfect"

The service was great. The pick-up and delivery were flawless. The e-mail communication was excellent. Nothing was damaged or destroyed. However, I never receipt I final detailed receipt for the service which I still would like to have.

"Amazing customer service!!"

My move was on one of the busiest weekends of the year and it was a holiday weekend. I misjudged the size of a piece of furniture and needed an extra container. I was devastated because it didn't seem likely that they could get me one due to the busy weekend. Well, Door to Door surprised me by actually getting me an extra container in time for my move and it was a lot cheaper than I expected! The customer service didn't stop there! The place I moved to had barely any parking as it was and it was on a sloped and narrow parking lot. They were able to get the containers in even though I didn't think they could! From now until the day I die I will use Door to Door for moving and recommend them to everyone I know.

"They did everything they said they would"

This was my first experience with a u-pack-it / we-move-it type company so I was a little worried. I thought I had done an excellent job packing the pod with my household goods, well at least as good as I could do, and was expecting that things would move around inside the pod as it traveled halfway across the country and that one or two things would break in the process. When the pod arrived, I unlocked and opened the door with some trepidation only to be completely surprised to see that everything was exactly as I had packed it, nothing seemed to have moved at all. I was further pleased to find that when I unpacked the pod that not a single thing was broken or damaged, unbelievable. All in all Door to Door did an excellent job.

"Great all the way through."

Just don't leave the box so close to my garage that I can't unload the box into the garage.