"First time user - they were OK"

This was the first time using Door-to-Door. It got set up OK but the representative who assisted me didn't seem very confident in the information (pricing) she was providing. I paid extra for expedited delivery and was supposed to get a follow-up confirmation but that never happened. On the front end, the actual drop off and pick-up was super easy and the delivery person was great. On the other end however, there was some hassle in getting it delivered when we wanted it (had to place a few calls.) It all ended OK and our possessions arrived in good shape but communication could have been better.

"Outstanding"

Exactly as advertised, on time and great customer service. Door to Door was, by far, the cheapest financial option but we didn't feel as if we sacrificed any quality. If we move again they will be the first call we make.

"Could have been better."

Terrible customer service and communication about my account with the customer (me) and between the staff. I was told multiple different things regarding questions and concerns I had and the same person never called back. I asked numerous times to speak to a manager but they were "unavailable at that time" and never called back.
At the end of my storage time, I had better customer service and felt like some one was actually listening, but I still ended up paying more than I felt necessary and the "credit" they gave me for the inconvenience ($25) barely made a dent in the bill.

"Great Service!"

We had no problems scheduling the containers. Since we are in the Midwest (MI), Door to Door works with a moving company who brings the containers and the guys loads the stuff into them which really helps since they know how to maximize the space. I used them twice since I initially sent 3 containers to WA with stuff for an apartment and left the furniture and things I wanted while I was trying to sell the house. When I sold the house, I had them come again and got another 3 containers at a discounted rate since I used them for the first 3 containers. The first set of containers arrived when they said it would and they picked them up on the day they would. No problems. I am assuming the drop off and pick up of the second set of containers will go as smoothly as the first.

"Great, responsive, timely!"

We moved from California to Massachusetts and if we had to do this again, we would have not picked a different company. They delivered the container at the set date and picked it up at the set date. It arrived very early, about 5-6 days before the scheduled time. The only reason I am giving it 4 stars instead of 5 is because the company didn't do a good job at communicating what happens after the container is dropped off at their warehouse in the destination city. We found out that when you called to schedule a delivery of the container, they charged $50 fee if you wanted the delivery within 2 business days. This is something that surprised us and had we known that we would have called in advance to avoid the fee. Other than that, our belonging came in the same condition and nothing was damaged. Would recommend.

"Wonderful pick up and delivery, really top notch."

They did what they said that they would do at the price that they quoted.

"Great!"

I had a very good experience with them

"No Doubt"

Door to Door met my needs. How? Great to put your stuff in storage without having to get a truck and move it into storage. Pod sat in front of house and I loaded it within a couple of days. The prices are great and the driver contacted me 30 minutes before arrival. The driver was Great!!! Friendly knowledgeable and professional. I would use service again. Might need them for advice because i am planning a move across country.

"they were/are great!!!"

We had move our daughter from SF to Ann Arbor, MI for grad school. She had lived in a one room apt for several yearS and had collected a fair amount of things she wanted with her in MI. Our only option was a shipping container(SC). The SC was delivered in SF as promised, they took care of the city permit for the street parking of the SC and in MI the delivery company emptied the entire contents of the SC into our daughter's apt, wow! You talk about great service. Door to Door did everything they said they would do. All I can say is FANTASTIC!!!

"Cross country!"

The storage unit was affordable and came in safely in one piece. The time of delivery/pick up were convieninent, the service was fantastic, and the drivers were friendly. I'd recommend Door 2 Door to anyone moving.