"Never received my parcel"

Never received my parcel

"Wonderful product and shipping is…"

Wonderful product and shipping is superb!

"Always Great products and service"

Always Great products and service

"Beautiful!"

Our custom pendant is a beautiful, high-quality piece that arrived quickly. It exceeds our expectations!

"Quick delivery and good product"

Quick delivery and good product

"Well"

Well, what made this experience great was that I received the ordered items undamaged and in a timely manner.

"Impressive Catalog of Merchandise, Dissatisfied with Customer Service"

I'm very impressed with the variety, quality, and creativity of this company's products. The affordability of their merchandise was quite a relief. I like that the company provides tutorial videos pertaining to the assembly of some of its products; it was very helpful. However, I suggest that the company include hyperlinks within the products' descriptions that will immediately lead one to the tutorial video. Furthermore, I was attracted to the design, layout, and aesthetics of the company's website. It was intuitive, interactive, and helped me visualize certain products in my own home.

On the contrary, upon receiving my purchase, one of the socket kits was missing a component. After multiple failed attempts at contacting customer service, I finally received a response from someone. I was advised that the missing component would be mailed to me soon. However, multiple weeks have passed and I've yet to receive the missing part to complete my light fixture.

"I messaged this company multiple times…"

I messaged this company multiple times for assistance and never received a response. Placed the order anyway; however, would have liked if an actual human being could have helped me.

"Custom lights do not work"

My custom lights arrived, and do not work – I contacted support multiple times to try to fix the issue, and they have stopped responding.

"Made in Italy, but M10 metric mount not US 3/8 inch"

Generally, i was delighted to find these light sockets made in Italy and not China. Delivery was pretty quick by DHL from Italy, and the sockets seem well made.

My only issue is that the bottom of the socket is a female threaded connection that ALMOST fits onto a standard US 3/8 inch threaded lamp tube, but is a metric M10 1.0 thread that doesnt really fit (although it can be jammed into the US connector).

I emailed a question about this to the website but got no answer and took a chance - it didnt pay off, but maybe i can use these sockets some other way.