"Brilliant experience with modern loft…"

Brilliant experience with modern loft rooms from the start till end giving us a great team and completed our Loft conversion and internal works. The team was very polite very well mannered and compassionate in their work giving us more than we expected.

"Great service from Modern Loft rooms…"

Great service from Modern Loft rooms and the team undertaking our project in their hands and completing everything on time and on budget, the team was dedicated to each project that was given given 100% in their workmanship very happy and would definitely recommend!

"Inadequate and neglectful"

Despite early good will, Colin and Modern Loft Rooms provided an inadequate and careless service. He undertook to remove an asbestos garage roof, replace it with a new corrugated roof and provide us with certificates of safe asbestos disposal. The work was carried out over two or three days at a cost to us of approximately £3500. Colin had subcontracted the waste disposal to another firm (who were paid in advance). However, communication between the two companies was hopeless. The waste company sent a ‘man with a van’ who first arrived before the asbestos was ready for collection. It was almost three weeks before he returned, but then refused to remove it on the grounds that it was too heavy (despite having been sent photographs previously). After repeated prompting from us, Colin said he would collect it himself and arrange separate disposal. It duly disappeared soon after, but no certificates of safe disposal were ever provided.
Three months later, the new roof became badly warped and distorted, enabling water to collect and pool. It is clearly not fit for purpose. Colin was informed and was sent photographs six months ago. He accepted there was a serious problem, saying he could see what was wrong, and promising to come and fix it. He has promised to attend to take care of it on at least ten occasions, always only after constant cajoling, but has never actually showed up to do the job. He offers no explanation and when pressed afterwards claims variously that he is short of staff, short of money, has been ill, had a family bereavement and that it was raining. After six months, we have been obliged (at great cost) to make alternative arrangements.
This is tradesmanship at its worst and he really should be stopped. We have informed him that we will take him to trading standards, but he said this was ‘blackmailing’ and we should ‘trust’ him, promising again to fix it, claiming it was not his ‘fault’ but the suppliers. There has been no progress whatsoever. We are in our late seventies and find his approach neglectful and deeply distressing.
ADDITIONAL INFORMATION: The contract was embodied in Modern Loft Rooms Invoice Number 182 dated 31 August 2023 for £3510.00 for removal of asbestos garage roof and to supply and fit corrugated sheet roof. The bill was paid in full on 4 Sept 2023 to bank account nominated on the invoice.
This invoice shows that the company took over £3500 of our money for a roof that lasted barely three months. Their suggestion that they were not involved is untrue. I politely appeal to the Trustpilot QA team to ensure the speedy removal of this untruth.

"garage roof"

found colin and his team very good workers when i had my garage roof renewed, nothing was to much trouble and cleared up after job was done..

"Double storey extension"

Modern loft rooms team build a double storey extension in Walthamstow for us which involved knocking down the existing ground floor bathroom and replacing it with kitchen extension and bathroom on the first floor. Team were very professional and knowledgeable (comes with experience of many years for sure!) and built to a very good standard and within our budget consulting with us regularly on any issues that arose. We have had some challenges along the way due to how the house was originally built but Colin and the team helped us through everything and accomodated our requests without a problem. We love our new spaces now that the built has been completed and would definitely recommend the Modern loft rooms. If you are looking for builders with experience definitely consider Modern loft rooms as your choice.

"Colin and Johnny completed a Velux loft…"

Colin and Johnny completed a Velux loft conversion creating 2 rooms and a bathroom. They were always polite and made us feel very comfortable whilst in our home. Nothing was too much for them adding on extras they were always happy to help. We are over the moon with the work and would highly recommend them.

"Loft"

We had a very positive experience with the Modern Loft Rooms team, who we appointed to carry out a loft dormer conversion in our home in Harlow(Church Langley).

We’re delighted with the overall finish as the work was executed to a good standard. The builders were very friendly and although they did not meet the exact deadline, but that is happening usually to everyone.

"Modern Loft Rooms have just completed my porch and study"

Modern Loft Rooms have just completed building my porch and adding another room to the house, I can't thank these guys enough for transforming my house and brining it up to date, the work is of high spec and have made me very happy with what they have achieved, one happy customer, Colin, Johnny and Matt remained professional and polite and communications was second to none, great guys and a great team, would well recommend.

"Modern Loftrooms recently completed our…"

Modern Loftrooms recently completed our velux loft conversion. Colin, Johnny and Matt were polite, professional and supportive throughout. We are very happy with the results and would use them again. We will be recommending them to others in the future. Thanks again to Colin and the team.

"Hassle-free and affordable"

For our garage conversion, we worked with Modern Loft Rooms and had a great experience. It was hassle-free, affordable, and had a thorough work plan. They were extremely professional, prioritized our convenience, and kept us updated along the way. The work was completed in a timely manner, paying close attention to every last detail. The craftsmanship was exceptional.