Airsoft Direct

Event Management and Logistics
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70 reviews
Overall Rating
Customer Reviews about

Airsoft Direct

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Finlay Smith

5.00/5.00

"Exercise service staff friendly and…"

Exercise service staff friendly and knowledgeable not out to sell you what you don’t need

11/09/2023

Enjoy

1.00/5.00

"SCAMMERS"

didn’t ever receive my item and never got any replies to my phone calls, emails or dm messages. do not recommend seems 100% like a scam. they owe me £100

29/08/2023

a customer

1.00/5.00

"0 customer service."

0 customer service.. no replies at all for return request after multiple emails

03/07/2023

Simon

1.00/5.00

"Terrible customer service"

I placed an order by mistake , I contacted them via email, messenger and phone.
I got through to someone on the phone, who was really helpful, cancelled the order and issued a refund.
He said the refund would take a couple of days to reach my bank. (I have email proof that he issued the refund)
The following day I received an email from someone else, apologising that they had only just seen my email and the item had been shipped.
They now won’t issue a refund until I post the item back.
Due to my work commitments and the fact I don’t live anywhere near a post office and due to the fact it was their mistake , I have suggested that they arrange a courier to collect it from myself.
They won’t respond via emails to this.

23/05/2023

Tanor

5.00/5.00

"Great prices, even greater customer service"

I managed to find an airsoft piece at a great price but unfortunately it never arrived. When I followed this issue up, I was met with a fantastic customer service team (shout out Rebecca, Dominic and Jim) that sorted out a claim for the missing item. I will absolutely be trying again in the future

06/03/2023

Peter Gvozdev

1.00/5.00

"I did my order at Sunday now is Tuesday…"

I did my order at Sunday now is Tuesday and my order still on hold and I don't have any answer yet....

10/11/2022

Brother-Crow

5.00/5.00

"A++ Would use again"

I phoned up to check if what i wanted was in stock and to ask a few questions before making my order. The staff member i spoke to was very helpful and knowledgeable. Ordering the rif was seamless and it was with me within a couple of days. The site having the new up-to-date stock check was excellent.

12/07/2022

Paul

5.00/5.00

"I was in the shop over 1 hour and Ricky…"

I was in the shop over 1 hour and Ricky was very polite and helpful will be going back soon to visit the shop

10/07/2022

Mark Avery

5.00/5.00

"Great service with great products."

Great service with great products.

09/07/2022

Mr Duncombe

5.00/5.00

"The mag arrived on time and is great"

The mag arrived on time and is great, so i will be ordering another one.

09/07/2022
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