"I order some new tips for my little…"

I order some new tips for my little dipper from them. They sent me out a bonus , a storage bag with zipper to store the device in along with the 2 new tips and a silicone holding container . THANK You very much, I would highly recommend this company. Product came fast

"I've sent several messages to Stash…"

Edit 2: I said no contact from Mike re: a replacement other than to say work with my vendor. At this point it's a write-off unless I miraculously receive a replacement sometime in the future.

Edit: Response from Stash Shack is incorrect. 1) I've checked all my mail folders and have no emails from them. 2) I have not been sent a replacement nor have I been contacted by the mfg about a replacement, the mfg response was to work with my vendor.

Original message: I've sent several messages to Stash Shack regarding a refund for my Angus Enhanced purchase with no response. The AE has been all but recalled because of glass fibers used to insulate the electronics. Other vendors are refunding but Stash Shack has ghosted me.

"Have ordered a few times from them and…"

Have ordered a few times from them and things arrive in a timely fashion. Good experience buying from them.

"Came in quick customer service is good…"

Came in quick customer service is good and received my product, did not need to id on arrival

"My go-to store"

My go-to store. It offers a wide array of great products at competitive prices. Excellent costumer service and fast shipping!

"Great buying experience"

Great products, service and fast shipping! Will definetely come back!

"BUYER BEWARE!! SHOP ELSEWHERE!!"

DO NOT BUY FROM HERE! They did not ship my item at a reasonable time. Shipping is already long enough with 5-7 days delivery time for them to waste a whole day for shipping. I emailed them to cancel order and refund me my money, then they decided to ship out item.
I ordered elsewhere and they shipped out immediately! I read some reviews afterwards and see that many others have encountered the same issue.

"Got my stuff, but they deleted my review."

I got all my stuff in just fine from 'em. One of the pieces broke what felt like incredibly easily to me, so I went to leave a 1-star review. I left it, I received an email to verify it was me, then it disappeared. I thought I maybe swore or something and that got the review flagged, so I tried leaving another devoid of foul language, and the same thing happened. I don't think that's a particularly honest practice. My 3-star review I left of another item was allowed to stay up.

Now, it could very well be that 1-star reviews have to receive additional approval, but that still seems a bit odd to me. Anyhow, they have stuff for cheap; the glass has a chance of being equally cheap, too.

EDIT: I appreciate their reply, but it seems to me that the sensible thing to do would've been to let my review get posted on the item's listing and then reply to it there, instead of deleting every negative opinion I had about the item and waiting until I complain elsewhere about them as a business before they to do something. The other two glass pieces I purchased were nowhere near as flimsy. I won't be using them again.

"TERRIBLE SO FAR"

AWFUL ORDER # 16737 new UPDATE NOVEMBER 2- 2023 ****
this people dont bother to answer any emails still. very nerve wracking. after they take your money ull never hear from them again. its as if they hide. STAY AWAY FROM THIS PEOPLE. i HAVE NOT received the refund or the items paid for. ofcourse they still dont reply ONE SINGLE EMAIL. i repeat stay away from these people.

When i placed my order i got included some other fee for some aditional "tracking service " for 6.95$.. you really cant see this addition to your order until you already paid... the text is more dimmed , is different from the regular format on the form... its "ON" by default... so they assume everyone wants it apparently... so once i noticed this unnwanted charge i wrote them letting them know... so they cancel my complete order with a refund ( that i havent recived yet) ... so i dont get why they didnt just refunded the problem amount... the 6.95$ , this seems to me like some "payback or revenge"... im not sure.. i told them "pls i wanna leave you guys a good review on trustpilot"... they seemed not to care so far. the full refund said something about "they think is fraud" which is silly nonsense... i dont know if thats what they had to do to refund this silly 6.95$ fee and thats why they have done it... but i will try again and i know i will make triple sure that damn fee is not included on the final bill. that fee to me feels unthical and sneaky.
if these guys think there is "some fraud" they can wait a couple days to see if anyone actually complains about "fraud" or reports something, THIS IS TOTAL NONSENSE, why would i demand a 6.95$ refund if "its fraud"...? i wouldnt care about it right?... its just plain silly. This seems like a "retribution move" for asking this unwanted fee to be removed. lets hope not.
ill try it again and ill be watching closely how they behave and ill edit and or ammend my review if warranted.
but it does drive you crazy how they dont reply sooner during weekdays office hours.. seems like they wake up at noon late... and they only seem to work 2 hours or so. cant they pay a fulltimer CS agent.. how long does it take to reply an email... specially with basic questios.. not more thatn 3 minutes.

"Item was told to be shipped out but the…"

Item was told to be shipped out but the tracking still says it’s not shipped yet they don’t respond to email phone calls or live chats make it feel like they are just taking my money and running off