"Poor Communication"

I found the use of the portal for communication very tiresome and it lacked the human element that is so often needed when dealing with fertility.

"Good experience but some suggestions"

Overall,I had a great experience in Repromed .Communication portal is very helpful as the replies are prompt .Staff is very kind ,especially the nurses .However ,I would like to mention that the doctors should discuss the scan results in detail with their patients. Also,I am not sure about the frequency of blood works in an ivf process ,but I would love to know in detail .This is because my blood tests were not done that frequently .

"I signed up with Repromed and had my…"

I signed up with Repromed and had my first consultation. The Dr was lovely and made me feel very at ease however no one at this stage had gone through costs / structure at this point. After my first meeting I got a call from The Pharmacy to tell me my medication was in even when I thought I had only had an initial consultation and had not yet officially been given the go ahead. The patient portal is very efficient but I would suggest at least one face to face meeting after the initial consultation so that things were outlined clearly. Also I was not aware the scan was an internal one so again more communication maybe by phone or zoom would be helpful other than that so far so good

"My own personal journey has…"

My own personal journey has unfortunately not been a positive one so far. Going through treatment like this is an exceptionally difficult process both emotionally and physically and the personal human touch is just missing. Communications is via a portal and often unclear or incomplete information is shared and often mo communication is shared which is even harder. Hopefully the future will look a little brighter.

"So far I have had a very positive…"

So far I have had a very positive experience with the Repromed clinic, both in Drogheda and Dublin. Everyone on the staff we have encountered from reception to nurses to doctors have made us feel comfortable, listened to, heard, calm and relaxed as can be. We are very happy with our choice of clinic and have built a trust with them as we go through our IVF journey.

"Stressful and traumatic"

I was so excited to start this journey with Repromed but the level if "care" received turned this into an extremely stressful, traumatic experience. Had so change from Galway to Dublin as I was not being heard in Galway at all, but the experience in Dublin was only marginally better. I wish I had not minded the vhi grant and gone to another clinic. Now no longer sure whether to go ahead at all.

"From first consultant we were impressed…"

From first consultancy we were impressed with level of knowledge and care we received. Patient portal is excellent for keeping a record of all correspondence to check back on if any doubt. Team always responsive to queries.

"The best choice for us"

The best choice for us. We got the warm friendly feeling I was hoping for the minute we arrived and all the staff members couldn't have been nicer. So happy we choose repromed 😊

"I am very disappointed with the level…"

I am very disappointed with the level of scans performed for my recent IUI. I had one scan only through the whole cycle and feel like tracking was not optimal.

"I just went through my first ICSI…"

I just went through my first ICSI treatment in Dublin which started incredibly well however it has failed. Most people are terribly nice but services could be hid and miss. I find it hard to connect with my doctor. I would expect a bit more insights on the process of my treatment but doctor advised that the nurses are going to give me the more info or leaflets will be uploaded on the portal so I can read it myself. I felt if she had little interest. Online video appointments are not helping either but it’s a standard practice with Covid restrictions. Nurses are very nice and polite but sometimes you feel like you been rushed in and out from the room without a chance to ask questions. All necessary information and documentation is uploaded on the portal which is really very handy, however sometimes I wish someone will just ask me am I alright. Some blood test results weren’t uploaded on the web and there was no update from the nurses or the doctor. I’m ready to start my second cycle of ICSI but considering moving elsewhere.
Also I would recommend to avoid Drogheda if possible.