"Tried to overcharge me £300"

I have owned several Fords and always use Keith Motors for services and MOTs, but never again.
They have lost my custom forever after trying to horrendously overcharge me when my car recently failed its MOT.
They quoted me £723 to fix the issues so I took my car to my local garage…same work, like for like parts…but £336 cheaper than Keith Motors!!! It was almost half the price, plus I got my car back a day early.

Irrespective of “quality Ford parts” and all that bullshit, they tried to take me for an absolute mug. Also, the government states that garages can charge a maximum of £54 for an MOT. Keith Motors charges £54, whereas my local garage charges £38! I wish I’d gone to them in the first place but they were booked up.
Also, I booked my MOT in at 08:30 only to be told that there were lots of MOTs to be done and the car wouldn’t be ready until 12:00!!! I couldn’t wait 3 1/2 hours so had to get bus home as they had no courtesy cars and no one to pick up/drop off because it was a Saturday! Why let customers book 08:30 if it’s not being done until 11:30???
Here’s a breakdown of costs:
Brake light bulb: KM = £19.99 My Garage = £3.49
Tyres x 2: KM = £99 (each) My Garage = £76 (each)
Lower arm suspension part: KM = £450 My Garage = £85.98

They even tried to get me to have a cambelt change (at a cost of £1669!) even though I last had it done two years ago!

I thought going to a specialist Ford dealer (and the place where I’d bought several cars from over the years) meant they would show a bit of customer loyalty, but clearly not.
A guy from KM called me yesterday to ask if I was happy with my service and would I recommend them to friends and family! I told him absolutely not and explained why and he said he would feed this back to management.
So just a word of warning. Always get a second quote if dealing with Keith Motors. I can sleep soundly knowing they will never try to rip me off again, but don’t let them make a mug out of you.

"Took my Focus to the Ringwood…"

Took my Focus to the Ringwood dealership for repair work. Not used this dealer before but very pleased with the standard of service including customer service I received. Barry and his team were excellent and kept me informed as the repair progressed and picked up another fault which they corrected. Drives much better now.

"Very honest place to buy a car"

We are members of a Christian church looking for a 7-seater car for our family with four kids. I had been searching for many days for a good car when I saw one at Keith Motors around 5 PM, just before closing time. Jake started talking with me and patiently answered all our questions. He spent an hour with us, working beyond his regular hours. He advised us to pay £99 to hold the car for 24 hours, as it was likely to sell quickly. We agreed, and he promised to make a video for us the next day. My husband asked him to show us the springs and other details, which he did.

The next day, I drove 110 miles to see the car. I arrived at about 5:35 PM, and Jake was very accommodating. He took me for a test drive, and afterward, I confirmed my deposit to secure the car. I visited on September 18 and thought I would be able to collect the car the same day. However, Jake informed me that they would conduct checks on everything and that the car came with a three-year warranty. They completed the checks and changed the tires. The car was insured for a few days since it was a gift for a family, and the V5 was registered in their name. Everything was perfect.
We collected the car on September 23, and everything was perfect. Jake was very honest with us, and I explained why we were buying a car for a lovely family.

Jake was an angel that God placed in our path to help us find a car for the family. May God bless him for all his assistance and multiply his blessings.

"Still getting texts from this company…"

Still getting texts from this company who took my car for a joyride after it had been serviced. Requested they stopped by calling them but this has made no difference at all. What a shambles of a company- avoid at all costs!

"STILL texting me marketing stuff…"

STILL texting me marketing stuff despite my opting out several times over the past 10 years. Annoying and illegal.

"Service Keith motors"

Hi took my transit custom nugget in for its interim service and an oil and filter change . Booking in easy.
Dropped off 8.0 am picked it up at 10.20. All done
To a great standard. Can’t recommend them enough.
Special thanks to nick. Who looked after my van.
Even a video of the health check. It’s just like being in the workshop ..
Once again thanks Guys. 😁😁

"Class leading indifference"

Great news everyone! Keith Motors at Christchurch is doing so well that it can afford to alienate existing customers, and is indifferent to losing out on a further car purchase. Over the years I have dealt with most of the major brands in this space, with varying degrees of satisfaction. But I have never experienced such incompetence and apathy as I did today at this dealership. Having re-gassed and replaced the air con filter on my wife’s car in March, we found that as the weather became warmer, it was apparent that the air con was not getting cold. On reporting this to Keith Motors a week ago, we were advised to bring the car in for assessment by the foreman, at any time during the day, in order to then book the car in for any requisite remedial work. However, on arriving at service reception there was without exaggeration, blind panic. We were told that due to the inexperience of the person we had spoken to, we had been incorrectly advised. There was not even a job card filled out, for heaven’s sake! The only suggestion offered was that we book the car in at a later date for the requisite assessment. Pointing out that we had travelled from Poole for this miserable experience, the shrugging with indifference began in earnest. There was no apology for our time wasted, and no reaction other than disinterest at the news that I shall not be buying my next car from Keith Motors. I like the brand but this dealership is woefully unprofessional. If it were possible to rate them as zero, I would have. This is just my experience - hopefully yours will be better.

"My first impression whilst visiting…"

My first impression whilst visiting Keith motors (Christchurch branch) was that I could not see what I was looking for because I didnt know myself.
A sales person called Harry came to see if he could help me find what I was looking for or wanted.
After looking at a few differant models and explaining what I would and wouldnt like, I left it to Harry to give me a call if something he felt may interest me comes in and then left.
After approximately 7 days Harry contacted me and said he may have a car that would suit me.
I went back later that day and veiwed an Audi.
Never thought of Audi but it was everything and more than I asked for.
I was not pressured and was very well treated and respected. Im in my 70s and very happy to find a proper company with pleasant staff. Thanks to Harry and to Ben (his trainer).
I think Harry will be a great asset to Keith Motors because he is polite and listens and made me want to buy. Good one. Job done.

"Loyalty does NOT pay."

It grieves me to award one star as even this has not been earned.
My father bought a C-Max (no longer manufactured ) from Keith Motors Christchurch in 2008. He loved this car and kept it in extremely good order.
He also ensured that he took it back to the dealership every 6months and latterly annually for servicing and MOT testing.
At the end of last year it became obvious that my father needed to give up driving and the car would need to go.
On December 22nd John House came to see the car and offered a small sum and a verbal agreement to take it away after Christmas on December 27th
On his return to the dealership he telephoned my brother to confirm this arrangement and ask that we remove the cherish number plate . This was done immediately after this telephone conversation.
Since then there has been no further communication from either John House or the dealership despite leaving three voicemails on Mr House’s telephone and a message with Reception at the dealership. My father’s car remains on the drive.
My father passed away on December 27th and I am grateful that he did not find out the despicable way that his loyalty to Keith Motors Christchurch was rewarded.
I have no intention of contacting them again but would advocate they be avoided at all costs

"Keith Motors Verwood excellent service."

Excellent service provided by Keith Motors Verwood who supported my Ford Protect cover and fixed a sensor fault on my Ford Kuga in a professional and timely manner. They provided excellent communication regarding the work and the vehicle was returned promptly in clean and tidy condition.