"First time purchasing from this company…"

First time purchasing from this company and I must say 1st class in everything they did.

"Same as with last Chanel bag"

Same as with last Chanel bag. This time a silver gucci bag. I used code but discount not taken off and still do not have. DHL useless. I ask for 8am to 5 pm delivery. DHL make no effort and I have no idea where my bag is. And no one cares. I am disgusted and very disappointed

"Friendly helpful staff"

Friendly helpful staff

"Never paid"

Like some others here, I consigned an item which was either sold or lost. Never got paid. Several emails have gone unanswered. At one point they requested my bank payment details but that did not result in getting paid.

"Nicole was amazing!"

Nicole was amazing!

"Esther is fabulous and the selection is…"

Esther is fabulous and the selection is great!! Fair pricing too!

"This shop is amazing"

This shop is amazing! I’m visiting and I just happened to see it. I saw a bag I really liked and I’m thinking of purchasing. The stuff was very helpful and Dimitri in particular has been exceptional with showing the item and being friendly with his great positive attitude

"Whole team were Beaut"

Whole team were Beaut - helped me find the perfect outfit for a big party. Dimitri, Nicole and Lola are my
Heroes ❤️💞

"Good products, shame about the service."

I’ve shopped with CSD before and had items delivered to my home with no issues, but this time I decided to pick up my order in-store as I was visiting London. Unfortunately, the experience was far from pleasant.

One of the staff members, a female with a fringe (of colour - I am of colour as well, so it is not racism), was incredibly rude. At one point, she nearly hit me with a bag she was moving off the floor, glared at me, and walked off without any acknowledgment. When I mentioned this to her colleague, the response was, "Sorry, but we are overworked."

When she returned with my order, it was clear she had overheard the conversation, yet there was still no apology or attempt to address the situation. She simply handed me the bag with a curt “Here you go.” I left the store feeling frustrated, and halfway down Marylebone Lane, I regretted not returning the item and asking for a refund.

If fulfilling customer orders makes the staff feel overworked and leads to such poor treatment, perhaps they need fewer customers to make things happier for everyone involved! A disappointing visit to what I had previously thought was a reliable brand.

"Popped into the Notting Hill store"

Popped into the Notting Hill store, to a warm wonderful welcome - CSD had fabulous items… in great condition was a pleasure looking through. Super comfortable environment to try and have a good look around. All three lovely ladies Dominique, Ishtar and Aisha gave myself and my cousin the best service really friendly honest advice .. felt like your shopping with professional stylist friends amazing experience we had such a laugh ..brought a cute pair of sunglasses perfect condition … looking forward to going back!