"Buying vinyl flooring from Jim's Carpets"

They gave great advice in the shop and the fitter was soooo good

"Great laminate flooring"

Great laminate flooring, great fitting. Good prices, will be using again.

"Great service"

We were well looked after. Sharon kept us informed regarding timescales. Wayne the fitter did a great job blending the new Amtico in with our existing floor.

"Dont buy they sell SECONDS"

Dont buy they sell SECONDS, take your money up front and then zero after sales/customer service....... 2 out of the 4 carpets have large faults on them - . even there own carpet specialist said they should never have been fitted as the faults are clearly visible. The fitters damaged the skirting of my newly fitted wardrobe and chipped the paintwork in my hall and bedroom. There are also gripper scratches on the walls. They offered to replace 2 carpets but with 50% being faulty and the damage i asked for a refund. At this point i was told i was after FREE carpets by the manager!!!!!. My husband has been dealing with him for the last 12 months - yes 12 months, promise of call backs and excuses. We paid 2k in total and they finally refunded a pittance of £138. Avoid avoid avoid

"Jim’s were exceptional with customer…"

Jim’s were exceptional with customer service, advice and guidance. They worked with us to understand our needs and fit in with our schedules which were ever changing due to renovation delays.
Their prices are fair, the fitters they use are friendly and professional and the products are top quality.
Special thanks to Sharon who looked after us and Wayne who fitted the Invictus flooring to perfection. Wouldn’t go anywhere else for flooring!

"Very happy with everything"

Very happy with everything - the quality of service, price, punctuality of delivery, and product knowledge of the staff. Sharon and Robert were super-efficient and knowledgeable. Chose and paid on the Saturday, surveyor (can't remember his name, great guy, very helpful & friendly) measured up on the Wednesday after and carpet fitted the week after. The fitter (Luke) in particular was OUTSTANDING. Carpet was fitted perfectly - and we are fussy! A tremendous job. More, he liaised with me so reliably during the day (I was at work), pointing out a few snags over WhatsApp to me, then resolved them. And when I found a small issue on getting home, he said no problem I will come back and fix. He arrived 20 minutes later. He himself had been at home but came out - what a professional. (If only everyone was like this!) He sorted the issue and even pointed out something that he didn't need to. Nothing was too much effort - clearly his motto is the customer is always right. Totally delighted with the whole experience.

"Disappointing Experience"

Firstly: Don’t think Jim’s Carpets is a quaint little carpet shop on Kirkstall Road. It’s a part of a much bigger operation called Floorstore with a huge warehouse at Cross Green and whose Directors live in those leafy suburbs North of Leeds where you and I can’t afford to buy a house.

Secondly: Despite claiming to be a family business with 135 year of history it’s values today do not live up to it’s promises. Any business that hides behind it’s Terms & Conditions in response to a genuine customer complaint is not one that I wish to do business with anymore and I shall not be returning.

Despite escalating my issues to the Directors, I was given apologies but regrettably they are not liable for seemingly anything that goes wrong after you have paid your money. Please see the T&C’s they said. They ensure you pay for all the materials prior to fitting and it is left to the sub contract fitters to make the best of what they can.

Most disappointing.

"Excellent service from start to finish"

Excellent service from start to finish. Sharon especially was very helpful and knowledgeable in the showroom (and patient with my indecision!). The fitter was excellent and found a great solution to a problem with differing floor levels. I have no hesitation in recommending Jim’s carpets and will definitely use them again. Thank you to all the team.

"I am very proud of my lovely new stair…"

I am very proud of my lovely new stair and landing carpet which has just been fitted today. Jim's Carpets have done an excellent job from helping me choose the colour and texture to measuring up, providing the winding and then doing the fitting itself. They were efficient and their communication was excellent throughout. I firmly recommend this company which has lovely premises near Kirkstall where you can browse through their samples.

"Great Carpets & Service."

Had a carpet fitted for the back bedroom and wooden floor in kitchen. Great service from Andy and was recommended a good quality carpet and floor at a decent price which we're really happy with. Fitted within a week or two and the fitters were in and out in no time. All in all, V happy and would highly recommend.