NGS Removal

Home Operations and Essentials
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116 reviews
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Customer Reviews about

NGS Removal

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Micah

5.00/5.00

"Quick and efficient"

Quick and efficient. Staff are very well mannered and professional. Will definitely be recommending to my friends and family.

12/12/2022

Omayria

5.00/5.00

"Couldn’t ask for a better service with…"

Couldn’t ask for a better service with my move. Team was so helpful and polite, made the process stress free! I’m very cautious of my furniture but they handled everything carefully, would highly recommend!

12/12/2022

exposer

1.00/5.00

"If there was a review for the worst removal company in England this would be it!"

Hears how you will be ripped off in an A to Z of day light robbery

1. Make contact with the provider flagged via a search engine
2. Email after doing your own quote - be then rung by somebody. All very non committal on email but on the telephone advising what to book based on what you tell them they have
3. You go back online to book based on the telephone call and the time advised to undertake the job
4. Removal men arrive - come in and act out their shock. Oh we were not aware you had all of this, we don’t be able to get this done in the time booked. We’ve also only bought a transit van so we will need to do at least 2 trips.
5. Let me go and ring the office and see what we can do, we’ve not got jobs booked this afternoon so we could stay on
6. You are pushed as it’s your removal day so need items gone so ask them to continue
7. It takes them approx 12 hours to move 6 miles a 1 bedroom flat
8. Before you know the actual price following your original quote you are asked to sign to say you have received X Y Z but not knowing how what you are signing for impacts on costs
9. Various prices added like double fees for after 7pm and various other things that were in small print that you probably didn’t take too much notice of as you’re removal was a half day starting first thing!
10. You are told they can’t leave your home until you’ve paid in full when the email invoice arrives
11. You’ll be left as a woman arguing with 2 large men in your home telling you they will ring other people to come by if you don’t pay and that’s exactly what happens
12. Your bill will be 4 times higher than the quote and you’ll be told if you can’t pay they will loan you the money on a 60% APR rate
13. The removal men will tell you they are not in charge they are just “the removal men” but when you look up the main man removing all of his pictures are dripping in jewellery in a roles Royce just to name but a few
14. Before you get your bill you’ll be asked to leave reviews online about their 5 star service and how they will get a good bonus if you do
15. Fortunately I told them I would do it later and why this site is full of positive reviews
16. As can be seen on this site when anybody comments negatively they have their GDPR breached by a manipulative 1 man band operation
17. When they are in your home they will threaten you with their in house legal team - whose ever heard of a 1 man band having their own legal firm !!? Trying intimation and fear as a way of ripping you off
18. Throughout the day they will tell you about the next days jobs etc and how little sleep they will now get as they’ve run seriously late unpacking your home thinking they are doing you a favour.

That is a step by step account of what will happen should you engage this company. A number of unhappy clients are rallying together and are going to take this all further in unity. Imagine being vulnerable or unable to pay!? Their gaslighting responses that aim to discredit or undermine those reporting! Shame on them please do not be fooled by a price, if it seems to good to be true it is and don’t be fooled by the “just the driver” act - that guy manipulating you is the operation!

21/03/2022

Dina Hassan

5.00/5.00

"Great team."

Very happy with Nima. Will use them again.

08/10/2021

Andrew F

1.00/5.00

"Avoid - Updated"

Updated in response to NGS -

To say they were unaware of our displeasure is a complete fabrication. I had repeated discussions to find an amicable resolution but all they could do was threaten to pass the outstanding fee to a debt collection agency.

We were also contacted by one of the team from the day saying his was job was at risk which as per point 6 is strange as he is the sole director.

This left us with no option but to pay.

The only discount received was the journey time and the excessive packing charges. There was no compensation or understanding of the time lost due to their faulty vehicle.

There was no walkthrough to review the items as claimed.

NGS have also not reached out to contact us as claimed in their response.

1. Arrived late
2. Van broke down so delayed
3. Movers distracted by van delay
4. Aware of van issue so went slower
5. Move took 12 hours for 1 bed flat. 1 1/2 hour journey
6. Strange set-up. One of the movers told us to sort out any issues with the office but turns out he is the sole director of the company
7. Multiple items damaged
8. Excessive charge for packing materials
9. Tried to charge extra for miles
10. Complete lack of understanding for the impact the delay had on us.
11. Compensation and after care following the delay completely unsatisfactory

I would highly recommend that you avoid.

04/10/2021

Kathyln

5.00/5.00

"5 star quality service from NGS"

Happy happy happy customer ☺️

27/06/2021

Dej

4.00/5.00

"Very nice and enjoyable"

Very nice and enjoyable

27/06/2021

Comfort

5.00/5.00

"Service was stunning."

Service was amazing.
Everything was completed to a T!

27/06/2021

Jeannette Mbu

5.00/5.00

"Impressive"

I was impressed they moved my items without making any damages

27/06/2021

Ryan

4.00/5.00

"Finished in a quick time with no…"

Finished in a quick time with no mistake and everything was perfect

27/06/2021
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