"Excellent service "

Excellent workmanship. The plumber knew the problem practically straight away and solved it quickly. Very friendly and explained the problem in an easy to understand manner. I highly recommend this company.

"I think the engineer was called Tommy."

I think the engineer was called Tommy.
He was brilliant.
We had an emergency blockage and they were out and it was sorted within hours.

"Very efficient service and fast"

Very efficient service and fast. I rang at 8.30 and plumber was there at 10.30. Quite expensive however it was worth it to get the problem sorted so quickly.

"New boiler installation "

Prompt service, friendly, considerate and competent engineer. Polite and helpful office staff.

"Robbery"

Charged my other half £242 to replace a toilet siphon which is daylight robbery.

"Condescending near do wells."

Why do these company secretaries use your phone call regarding booking a plumber as an excuse to speak to you like dirt,not answer simple question,s,refuse a quote then have the cheek to try and charge you £42 up front before even viewing the job also this is not a Pontypool company as advertised just a condescending bunch of rip off merchants,near do well nobodies.

"Same day response"

Same day response.
Helpful explanation of the problem needing remedying.
Apparently successful outcome. Await a period of heavy rains.

"Rip off company"

I chose this company because it appeared to be local. However, after the fact, I discovered they are actually based in Caldicot, despite using a local looking number (01905 847804), which feels misleading.
The call-out charge was £42, and I was then charged £210 in labour just to change a tap (which itself cost £124.99, but can be found for £40 elsewhere).
This seems vastly overpriced for such a simple job.
Based on my experience, I would not recommend them and worry about elderly or vulnerable people being overcharged for emergency work.
I have also noticed that positive reviews on Trustpilot have been invited by the company.

"Efficient"

Efficient, friendly, hardworking.

"Pleased with the service provided."

Pipe in airing cupboard started leaking, steadily getting worse. Rang and was told someone would be out that day....thankfully I didn't have to wait too long. New pipe is now fitted and leak stopped. Very pleased with service provided.