"New Trike Problematic, But Support Rectified"

The crated trike arrived and I began to assemble it. The instructions didn't always illustrate the parts I was working with (i.e., it seemed old). The first video I accessed was better but also seemed antiquated. I never did locate the trike's serial number. It was were the manual indicated it'd be. The second video was much better (it showed the trike like mine). However, some things were never addresses (e.g., the front fork springs). How to properly use them?
Anyhow after I finally got it assembled as designed, a big let down because at the moment of truth — turning it on — it didn't/wouldn't. Troubleshooting didn't help. Even eventually troubleshooting with Mike, the Perraro support rep. was problematic. After several attempts (i.e., via FaceTime sessions) trying to get the Polar to turn on, it (Polar) was warranted in need of replacement. Another base model was sent. It seemed like it was one sitting around and worked on. One bar that the rear basked sits on was bowed, and the rear brake calipers were very tight beyond adjustable. I had to get a bike/trike mechanic to remove the calibers and replace them with the calibers from the original base model. He indicated the calibers were "worked on". So, it cost me over $150 to get this Polar e-trike up and running.
I was, in the end, very relieved that the electrical system turned on the first time. However, the rear brakes making loud noise (due to the caliber predicament) stalled the process again (as mentioned above).
I've since been riding and learning the trike and am enjoying it.

"Impressive and fun"

The sales person was genuinely helpful and courteous, addressing all my questions and concerns in a professional manner. He guided me through the order process.

I received the Panda eTrike much sooner than expected and I assembled it on my own (72 year old female) in a few hours. Although it was short, the video was helpful when the manual wasn't clear enough for me.

Had a minor issue and I felt customer service took too long to respond. However the issue was immediately addressed to my satisfaction.

I am impressed with its looks, durability and performance. Love the reverse feature!

"We had an issue and Michael was a…"

We had an issue and Michael was a great to assist and solving our problem. He even did a video call to help find the issue. Our part was shipped immediately that day. My wife loves the Panda trike, recommends it to anyone interested in a trike.

"Totally Impressed and Satisfied at this time"

At this point in time, only 25 km, I can only give my Panda 5 Stars.
The trike arrived fast and so cleverly and securely packed. All parts were securely protected, maybe too much on a couple, and a bag of spare nuts, bolts, washers was included.

Assembly was more time consuming than I anticipated, about 6 hrs, but I went slow, reading instructions several times, and have some physical limitations impeding a faster completion operation. All necessary allen and open ended wrenches were included and I like the solid way the fenders attach to
the frame. My one suggestion for the self-assembler would be to take or ride your trike to a bicycle shop and have it tuned and checked for correct assembly.

As I stated my limited mileage was caused by a balky controller display but primarily by a major mistake on my part. This is where Perraro really shined in my experience, Customer Service.
Mike was a pro at handling a temperamental breakdown on my part initially and subsequently working through all the issues, troubleshooting, and attempting to resolve the breakdown caused by me as well as the software issue of Perraro.
Working with Mike and operations supervisor Aaron we determined an extremely fair solution in half a day. I expect to be back riding with my disabled vet's group in the near future.
The biggest con of the Panda is its weight. (about 100 lbs I believe. It will be a hassle transporting in my SUV but achievable. Build as solidly as the Panda is, a heavier weight is acceptable.
I did considerable research before purchasing the Panda. Addmotor and Maxfoot had comparable trikes making the choice more difficult. I settled on the Panda based on good reviews, great price for quality, the numerous extras included, and speed of delivery. I don't know the quality of the other two but I couldn't be more pleased with my decision at this time. Ted Nordin Arizona

"Outstanding customer service"

Outstanding customer service.
Placed my order for a trike and it was delivered just a few days later. It’s very easy to communicate with this company, they even answer the phone. I highly recommend you give this company a look.

"delivered intact and on time"

delivered intact and on time

"Perfect Trike"

My first electric trike after 3 electric bike. The best ride of all 4! Perfect design. Love this trike and customer service is fantastic. Built solid with many extra useful features over cheaper brands on the market. Well worth the extra dollars over the entry level model.

"juked, did not receive what was advertised "

i did not receive what was displayed. i purchased kenda tires that had should have had the reflector built into the tire, the big sales point for me. but NO i did not receive the tire that was advertised, this is why i us to disappoint.

"Great Product"

I waited a while to write this review because I wanted to make sure I liked the product. I love it. The trike was easy to assemble and is everything they say it is. I did a lot of research before I bought this, and I'm glad I did. Now that I've had a chance to ride the bike, I can see it is very high quality and a joy to ride. I made a carrier so I can take it anywhere, with my wife and her two-wheel bike.

"Great trike!"

Great trike!