"Not Happy with this company"

We took out a Pearl plan for my husband , £2945 on the 5th January 2016 and he passed away on the 14th. They then took a fee of £750, from that amount giving the undertaker £2195. This then left me with a bill for £200 for the removal of my husbands body to the chosen crematorium, this they tried to blame on the undertaker, who believe me was very cheap anyway.
I wrote to them several times over the year, always had letters full of waffle, and also like the other reviewer, there were mistakes in the original plan.
Due to my continuing ill health and the grief of losing my husband I have not chased this as much as I would have normally. My last letter was 5th October when I said they were in breach of contract, I had a letter dated 12th Oct saying I would receive a reply by 21st, 6th Nov still no reply and I had to chase, final letter 10th Nov.
Again , full of waffle. My issue has always been this, NO WHERE in the plan does it say about an admin charge or percentage. I accept normally there would be but it should state it and customers should be aware. £750. Is way too much. And the company still does not come out and state this, just goes round and round with words. Buyers beware.

"Insufficient attention to detail and unfulfilled promises"

While organising two funeral plans for relatives of mine who are not in a position to do so themselves, there were errors made on the forms that I was sent compared to what was relayed to the agents on the telephone, While this was understandable, I corrected these errors by hand and was advised that these would be altered to suit. You can imagine how shocked I was when I received these hand-marked photocopies within the formal funeral plan - how could I show these marked up copies to other family members?.The agents apologised and advised me hat this was not how Safe Hands takes care of these matters and, among other promises, advised that a Director of Safe Hands would call me personally to assure me that the level of service I had received was not representative of how the funeral plans would be executed. Needless to say, none of these promises have been met. How can I be sure of anything that they say - despite the recommendation from celebrities? Let's hope that when these plans are carried out that they do meet the standards that they espouse - but I am not confident.

"Extremely easy to work with"

I have referred customers to Safe Hands now for nearly a year as one of my Prepaid Funeral providers. I dont normally write reviews unless a company really stands out.

In this case they really do!!

From a company aspect - It is great to hear your customers feed back that the Safe Hands customer service is great and that they solve queries quiclky and effortlessly. I know that if I recommend a plan from Safe Hands to my customers they will continue to service my customers how I would want.

Its also worth noting that they also mirror this service when dealing with their marketing agents. Top class product with easy and detailed systems to maintain and monitor the progress of all my clients(Also meaning I can do MY JOB better).

Thanks Guys - Paul - Gardner & Hicks Associates Ltd

"peace of mind."

My advisor was great, such a relief knowing this is in place. Would recommend this company!