"Zoolz Cloud"

Zoolz Cloud is very good and useful.

"Amazing support staff and account …"

Amazing support staff and account manager. There system is easy to set up and works very well

"Reliable and easy to use"

Zoolz is reliable and easy to use. Does what it claims to do.

"terrible product and support team is …"

terrible product and support team is wholefully inadequate in skills to really support the product... spent too much time with them.. also.. deceptive marketing on extension time of licensing and on synchronization of installation of software to the licensed expiration time.... finally gave up and totally uninstalled the product and switched to better company

"Promising, but quality of desktop software is too poor reliability for backup software."

I really like the idea of it, but I have had a few instances where the software has not backed up files and have lost data (for instance, it has been "stuck" and not completed a backup for several weeks, and I have not manually checked it and it has been reporting that it has been backing up).

So more detailed reports are needed, and a bit more information in the interface. I have had issues like this on many machines, so it isn't machine dependent. It is to do with the quality of the backup software.

Some configuration is also very tricky to see what is going on with excludes / skipped and removed files, etc.

Also there is an issue where if you have one large file stuck backing up (for instance, someone put a movie on the desktop) and it takes 2 weeks to back up, all the other files (your important word docs) won't be backed up until that large file has completed. It makes it very difficult to operate if you have any kind of mixed media.

So I think the core backup software needs to be better. The rest of the ecosystem is awesome, but in the end it is backup software, and it is too unreliable and unpredictable.

"Very difficult to use"

Very difficult to use. Not intuitive and uploading or downloading of files is difficult at best.

"Nobody's perfect, but Zool is excellent."

Nobody's perfect, but I haven't run into any glitches. I think the interface could be a little more flexible/powerful, but it's at least on par with other cloud services.

"The program works but it painfully slow …"

The program works but it painfully slow in choosing custom file/folders to back up. Saving the options takes a long time as well.

"Need some upload functionalities from …"

Need some upload functionalities from mobile...

"It's a good app"

Must include Spanish language