"I was dealing with Patrick and found…"

I was dealing with Patrick and found him very friendly and helpful. He was very efficient in dealing with me

"So it's an extremely average service"

So it's an extremely average service. As in the sensors work. But you could get these sensors on amazon. My last alarm told me when a window was open. This alarm will set if every single window downstairs is was wide open, and you'd not know. So it's extremely basic. Iv to omit a sensor because a dog bark sets off the alarm. The app is very basic also. Now to the issue of changing broadband. Imagine the horror to find out this is not possible and doesn't "fall within" the maintenence section of your contract. Simply moving the the modem 15 feet leads you to 100s of euros in fees to fix this issue. There was no room with them whatsoever. You pay the fees for a new panel installation, engineer and call out fees. Just because i wanted to move the modem 15 feet. Either you pay or your alarm will cease to work because your SIM signal isn't sufficient, iv 5g sim reception btw. Any who. Id avoid all around.

"Excellent service from Eleftherios."

Excellent service from Eleftherios.

"As always first class service and very…"

As always first class service and very polite, great company

"Our panel is constantly offline"

Our panel is constantly offline, and I keep receiving daily calls from network monitoring about alerts. We haven’t changed our broadband or anything, so the issue isn’t on our end. Every time I contact technical support, they either promise to call me back (but never do), drop the call, or, on the rare occasion I do get assistance, they end up making things worse. It's an absolute nightmare

"Really good company and amazing how…"

Really good company and amazing how fast you get the phone call after alarm goes off and so helpful and professional

"Stephen who i dealth with was very…"

Stephen who i dealth with was very professional and helpful. His knowledge of the system and advice made it very easy to decide.

"Great choice of alarm company "

Alarm installed with no mess by very helpful chap called Ryan. Great patience showing me how to use it. Easy to use alright. Delighted with it. Key pad has all phone numbers on it that we might need in the future.

"Emmet was top class to deal with"

Emmet was top class to deal with. Emmet rectified the issue with our alarm.

"Very helpful"

Spoke to Radu in service dept. because storm Darragh had caused a power outage resulting in our alarm battery running down, messages coming up on the control panel, etc. He guided me through what to expect and how to respond step by step whenever the power was restored and, when our power came back after 4 days, it turned out exactly as he had explained. As always, Radu was knowledgable, helpful and clear and a pleasure to deal with. Very much appreciated.