"Very helpful and they are quick when…"

Very helpful and they are quick when responding to the queries and concerns.

"Pink was so helpful with my travel…"

Pink was so helpful with my travel plans.
Everything she promised as far as pricing and boarding pass was delivered. I traveled to my Uncle's funeral last minute and it was so affordable. The follow up with agents was top notch.
Thanks again Ms.Pink

"I like service Pink,she very polite and…"

I like service Pink,she very polite and give for me good service I’m happy with this service

"New Jersey for Mary Kay Fall Advance"

My experience was great because the agent was patience, walked me through everything because it has been 17 years since I've flown so things were new to me. She was kind and worked hard to get me an affordable flight within the time frame that I wanted. She called to confirm and kept me updated all the way. Thank you so much!

"Vincent was well informed"

Vincent was well informed, eager to find all possibilities to accommodate me and very patient while I absorbed the information. He went out of his way to be sure that I booked exactly what I wanted. Good job Vincent !

"I was royally screwed."

On Feb 11th, 2022, I completed a purchase for two round-trip tickets from ORD to MUC. I called what I believed to be the Lufthansa customer service line. Somehow I ended up getting connected to a travel agent called Fare-O-Globe. I believe they were pretending to be official Lufthansa employees and they were not up-front that I was dealing with a travel agent. I normally book my own tickets online, but I was also trying to reserve space so that I could fly with my two dogs. This is why I needed to talk to a person to book my tickets

I paid $857.37 per round-trip ticket and a $1,072.74 Agent Fee. At the time the agent told me that this fee was due to the fees related to traveling with the dogs. I found out much later that travel agents are not allowed to take payments for transporting animals.

Due to some last minute circumstances we were forced to change our date of departure. On May 11th, 2022, I paid to change my tickets. I was charged a $1,668.38 agent fee.

I was told that my ticket change was confirmed. But it wasn’t. On May 21st, 2022, I called Lufthansa to confirm the tickets and the animal transport, and I was told that the tickets were not issued and that the animal cargo space was not reserved. This was only 5 days before our planned departure. So I panicked and booked two new round-trip tickets at the available rate. And I paid extra for the ability to cancel the tickets. These tickets were meant to be a backup just in case the travel agent tickets didn’t go through. That’s why I paid extra for the ability to cancel them. I paid $4132.97 per ticket.

At this point I’d like to point out that I have paid $12,721.80 for two round-trip economy tickets. This does not include the fees to transport my two dogs. When I talked with the Lufthansa customer service representative (Lucy from Cape Town), she said that my tickets under the confirmation number XXXXX were not confirmed. On the same date (possibly shortly after our call) I got an email from Lufthansa saying that the tickets were issued.

On May 24th I received this email stating that my original tickets were cancelled without my approval. I was not made aware that creating the new reservation would cancel my original one.

It’s worth mentioning that my initial contact was Austin.

"Best Options -Through out my call Ben engaged with…"

Through out my call Ben engaged with me by reassuring he is here and to take my time locating the information he was needing to complete the process. He provided me options and made this whole process more personal. Its been a while since I started back traveling so it took away the anxiety.

"Good Service thank you for providing…"

Good Service thank you for providing the flight

"Highly recommend!"

I was skeptical at first because I never heard of fareoglobe. After my flight today, I received everything promised to me. I was even able to reach Sean today before my flight to address a few concerns before getting to the airport. He was patient the entire process. I highly recommend. 4 out of 5 stars to fareoglobe because the email quality and format can be better.

"Our Customer Service Agent was…"

Our Customer Service Agent was amazing!!! I believe his name was Jeff. He did a great job finding other options for us. Very happy and grateful!