"Fitted and working in T6 Kombi"

Part fitted in to T6 and resolved fan only able to operate at highest setting.

"There is no customer service, they simply do not care"

I telephoned to confirm the item was compatible and Vanstyle confirmed it was. I ordered and paid. Of course it was not compatible. Did they answer the telephone No. Did they answer my installation questions No. Customer service is simply not on their agenda. Consumer protection is refund in 14 days. Vanstyle believe they are exempt from this legislation. If things go right all good. If they don’t you have been warned

"i wish i had read the reviews before i…"

i wish i had read the reviews before i placed my order.
I have been on hold for over an hour and have been caller number 4 for half an hour and still holding.
ordered friday and the website shows my order is complete but no goods and no tracking information. will leave further updates
so hung on for 90 minutes put the phone down and the courier turned up at the front door!
If you update your customers with shipping details and tracking you would reduce your phone traffic and poor reviews!!
Thanks

"Poor Quality and Poor Customer Service"

I ordered mosquito netting for my campervan. The netting arrived with a large hole in the side. I emailed to request a refund but received no reply. I returned the item anyway and emailed once more a week later, again no reply. I know the item has been received as I sent via recorded delivery, but I still have not received my refund. It has now been over two weeks. Avoid this company.

"ABSOLUTELY USELESS"

ABSOLUTELY USELESS, UNHELPFUL COMPANY TO DEAL WITH.

Ordered an item via the website Sunday night, instantly noticed I'd incorrectly ordered a item. Emailed within 10 minutes to ask them how we can rectify it (with me paying the additional cost). Monday morning at around 11am, no reply. Call them to be in a queue for over an hour and half, in which time approximately an hour in I receive a "dispatched email". Finally get through and the customer service representative who ignores the fact I'd emailed to rectify the issue and tells me "it's not my fault you ordered the wrong item".

Completely unhelpful! No offer to cover the return and additional postage costs that they're now going to cause me to incur!

Disgraceful! Maybe look at getting more staff to deal with emails and phone calls!

"Quality products delivered in a very…"

Quality products delivered in a very quick time.

"Great customer service"

Great customer service, emails letting me know what's is in stock and what isn't, when I will recieve items perfect items when delivered exactly as described.

"Just really poor"

Ordered a spoiler via ebay. Item didn't fit so started a return. Generated label incorrect so asked for correct label. No response. Hopefully people will stop ordering from this company as they are awful.

"Too tricky to fit. Needs some redesign."

Got the pedal lock for transit custom. The plate and lock are very sturdy but it’s pretty awkward to fit it in place. The logo cut out could be repositioned to give a clearer view of the pedals to make it easier to locate? Or perhaps the throat of the lock could be a bit wider?

"placed a order and was out of stock"

placed a order and was out of stock. after many delays they asked for payment which i did and then said the item was out of stock again. and several weeks later still waiting for my refund after the order was canceled.