"Helpful and patient"

Helpful and patient

"Customer service is good to work with"

Customer service is good to work with. They were knowledgeable and answered my questions. I want to specifically thank them for speaking English so a person could understand there answers.

"Very pleasant experience with the staff."

Very pleasant experience with the staff.

"The agents were all so very helpful"

The agents were all so very helpful. And they made it a much easier and very smooth transaction. Even when there was a problem through the bank being frozen for some reason, they were so kind to let me know what was going on and fix the problem as quickly as possible.

"First time user…"

Customer should be told that you cannot send USDC coin to an external wallet unless you have funds in Ethereum
Tyler has been very helpful and getting me started with CoinFlip with many different questions
You should not do wire transfers into USDC coin if you’re going to be transferring those funds to an external wallet

"Real people, timely access who treat you like a person…"

Not only being able to talk to a REAL person within a couple of hours but someone who was professional, knowledgeable and was able to walk me through the CoinFlip process. As someone new to crypto who is just trying to learn, I also appreciated being treated like a person and not treat a convicted money launderer who had to prove his innocence before I could use their service.

"You were timely and efficient as always"

You were timely and efficient as always

"Very satisfied…"

Quick response and a very friendly agent. It all went well. Very pleased.

"I bought $300 in ETH from them…"

I bought $300 in ETH from them yesterday morning and it still has not hit my crypto Account these guys suck!

Further, my wife emailed them and they still have yet to respond to her as well as texted them!!! Even With a receipt!!

"While using the CoinFlip kiosk, know beforehand ..."

While using the CoinFlip kiosk, I chose to use the cancel button to terminate the transactions and recover my cash. Nothing happened when using the cancel button, and the transaction completed. I called the service desk, and the person with whom I spoke was generally pleasant. She acknowledged the problem with the cancel button and indicated it was not the problem of CoinFlip, but rather the developer of the system. Not a very responsible response, obviously, nor did CoinFlip offer to help remedy this situation.

Jan 18, 2025 - Received a boiler plate response to help from CoinFlip, and when I asked for some sort of remediation, there was nothing. Be careful and manage expectations when using this platform.