"I have only just recently started…"

I have only just recently started ordering items from Farlows and find their website and ordering process a pleasure to use,while most other online Angling shops charge for shipping,they don't which is another reason I will be using them from now on.
Farlows also use the post office and parcel force which is a bonus as parcels won't be left on the door step like some other courier's.

"missing order details.... dont worry."

I recently bought an accessory for a yeti cup off the webshop. I knew they did them because i purchased one a few weeks back for someone else. This time it was for me so i wasnt a returning customer as such so used my paypal link to checkout. Turns out my postcode was missing from the order. A lady from the company called me up and left a voicemail to inform me that the PC was missing and it may delay the delivery. I returned the call left my correct information and 3 days later i got the part. I find that level of customer service is sadly lacking today in most outlets. Very grateful to the staff for the dedication they show. Great people to do business with.

"Making customers pay for bad business decisions"

??????
What on earth makes this company think they can treat customer in such a bad manner.

"My item was supposed to arrive 1-3 days…"

My item was supposed to arrive 1-3 days but it’s been almost a week and still hasn’t arrived

"Excellent service, price, product. "

Excellent service. First time I’ve ordered from Farlows. I ordered a bottle of Nikwax wash for waterproof clothing. Brilliant price at £5.49 with free postage.
Arrived within 48 hours, securely packed.
So great product
Great price
dispatched quickly
Arrived in 48 hours.
Brilliant

I’d never heard of this company previously. Now realise they sell top end country sports type stuff. Nice to know that my tiny under £6 order received the same great care as a £££ order and is a sign of a well run, service focused company.

"Gorgeous Half Norfolk Shooting Jacket "

“Absolutely gorgeous” impeccably tailored jacket & im over the moon with it. I purchased a 44” in the “Farlows bespoke” Dark Olive Houndstooth tweed that gives me the look of a true traditional shooting jacket straight of a film set! It has a true “Vintage look” to it & a “Superior quality” hard wearing, but soft to the touch 500gm cloth that’s tough enough for Up in the hill & deep in the Coombes of Exmoor 🦌
Its impeccably tailored in Corby 🇬🇧 by hand, the good old fashioned way of tailoring that’s so rare nowadays! It’s many detailed Sporting features such as the “ Action Back” are perfect for shooting or, like me using a draw spotting scope & Bins up on the hill to watch Stags🦌 and the wonderful wildlife. The fit is perfect and with its gorgeous Military lining feels so comfortable. It looks great with my matching Farlows Classic Houndstooth flat cap. Maybe get the matching Breeches too 🤔 The communication with Farlows customer service in regards to sizing & Tweed colour confirmation has been fantastic & they have shown consistent patience leading up to a successful “investment purchase” May I thank Jack, the Product Manager @ Farlows, for his above & beyond help & kind unfaltering attention in helping me achieve the correct size & Tweed cloth colour way…So professional & refreshing these days!! To sum up I would recommend Farlows totally for their quality attire & accessories. Fast secure delivery & excellent customer service…I’m sure this Jacket will serve me for years in the field. Thank you Kevin Etherington Hampshire 🇬🇧 🦌🦌

"Really excellent and prompt service…"

Really excellent and prompt service every time

"ordered some thread for fly tying "

ordered some thread for fly tying
great service and quick to send your orders. will certainly order again

"Snowbee Ranger Folding Fishing Net"

I bought a fishing net for my husband, having received very good advice in-store. I subsequently purchased the product via Farlows online, to save carrying it - an easy ordering process & speedy delivery. The fishing net is light but robust, and the rubberised netting prevents harming the fish. A slight negative is the stiffness of the mechanism which locks the folding hinge in position but this may free up with more use.

"Fly fishing"

I have purchased many items from Farlows and the service is second to none. It does not matter if the items are only a few pounds or considerably more the same care and speedy despatch is provided.