EU Automation

Builders, Makers and Materials
badge Company profile claimed
795 reviews
Overall Rating
Customer Reviews about

EU Automation

Write a review about www.euautomation.com/
Show Reviews

Claude Etchecahard

5.00/5.00

"rapide et efficace "

Réactivité de la réponse à la demande de pièce
Matériel livré rapidement et conforme à la demande.

07/05/2024

Jimmy

5.00/5.00

"Snabbt"

Snabbt, smidigt och bra.

07/05/2024

Jérôme G

5.00/5.00

"Satisfaits"

réponse rapide, prix raisonnable, livraison tenue,
échanges avec le service agréables,
Bref.. nous sommes satisfaits!

06/05/2024

Linus Melvinsson

5.00/5.00

"snabbt skickat."

snabbt skickat.
hittade snabbt det jag behövde även fast det inte tillverkas längre!

02/05/2024

Dissatisfied Customer

1.00/5.00

"I would not recommend EU Automation."

I deal with a lot of parts companies and EU Automation is one of the worst.
I received a refurbished part that showed up with broken mounting corners and cover latches. The part was so old that it was not compatible with the application.
I contacted Tech Support on Friday and left a message indicating the problem and urgency as my customer's machine was down. No response.
I called again Monday and selected customer service to try and get a response. Spoke with someone, explained the issue. I was told they would contact the manufacturer immediately to see if the software version could be updated and get back to me. I reiterated the urgency. No response.
I called again the next day asking for the response from manufacturer. I was told the manufacturer said the part could not be updated and the part could be returned.
I received an email later that night and was told that EUs vendor has a 20% restocking fee which they would have to pass on to me.
I sent the part back and 2 weeks after they received it I sent an email inquiring on the status of my credit.
Got a response that my credit was processed today, minus the $ 430 restocking fee.

Poor product, terrible customer support, Non-customer centric return policies!

02/05/2024

Fabio Dal Sacco

5.00/5.00

"Decisamente ottimo!"

Decisamente ottimo!
Molto seri e professionali. Complimenti

01/05/2024

Eddie Harmon

5.00/5.00

"Thank you Heather and EU Automation"

Heather Dobbins has been wonderful to work with and is very knowledgeable. We appreciate our relationship with EU Automation. They have very dedicated sales staff and are easy to work with.

30/04/2024

Carleton Coles Jr.

4.00/5.00

"A supplier with great people."

Tyler always get's back to us with quick responses even on items they may not be able to supply.

30/04/2024

Armin Goss

5.00/5.00

"Verfügbarkeit dringend benötigter Ersatzteile"

Dringend benötigte Ersatzteile waren noch vorrätig. Die Kommunikation war einwandfrei und das Angebot dazu schnell vorliegend. Ebenso war die Lieferung nach Bestelleingang sehr zügig.

30/04/2024

Brian Jones

5.00/5.00

"Definitely worth trying you "

Having tried the original machine manufacturer RS and other web sites unsuccessfully
You came across with the identical safety relay we wanted and it turned up around 3 days- price was £200 cheaper than a similar but not identical part and requiring slight wiring adjustments
Thank you

27/04/2024
Built for truth-seekers. We collect real reviews so you can find reliable businesses fast. Share your insights—help the next person out.
© 2025 - All rights reserved