"Very good experience"

I am very happy with the professionalism of FLEETMINE and especially Yousaf.

"A helpful company who cares about the clients"

Very helpful on reporting issues to landlord even property management not willing to do so, FleetMilne helped instead!

"I would have expected the flat to be in…"

I would have expected the flat to be in a fully functional state when moving in. Having issues with repairs at places which requires time to be sorted out is not a pleasant move-in experience for a new flat. However, MJ helped out with the issue and got it sorted within the week but I am just disappointed that as initial moving in is always a little unsettling, it would be better to have things completely sorted out and checked before the tenant moves in.

"Very happy with the service provided"

Very happy with the service provided by the office and onsite facilities team. They have always been happy to help and answer any questions with a speedy response. I would 100% recommend renting through them. They helped make our house (apartment) a home. We thoroughly enjoyed living at Kenyon Forge.

"Lack of care and poor communication"

We've been using FleetMilne to rent our property for a little over a year and while things started well it hasn't lasted. There have been numerous issues, the door was left unlocked overnight after they had organised for a clean between tenancies, we have been charged for things multiple times, payments are often delayed, information is not provided or is incorrect if you can get a response. The care of tenants has been severely lacking and is resulting is us taking over management of our property as we are being charged a significant amount to not have our investment looked after. Problems aren't communicated to us in a timely manner and when they are we are receiving quotes of £118 to put a screw in a wall. Our tenants were left without a parking permit for several months as FleetMilne hadn't collected it from the previous tenant, resulting in excess of 20 parking fines.

"Aribah has been absolutely amazing…"

Aribah has been absolutely amazing trough the hole process. she has been very helpful and quick to respond to emails

"I am a new renter"

I am a new renter, and I am also new to the country. I have been very lucky to come across Fleet Milne and especially their agent Yousaf, who was very helpful and kind.
He was very supportive during the process and made it very easy for me.

"Incompetent"

At best they are incompetent - gave 2 stars for eventually acting on most issues with a lot of prompts / complaints. Prior to moving in, they sent me an electrical report stating the flat was unsafe. After a lot of queries/prompting, it turned out the remedial work had actually been done - they had just not sent that document. When I picked up the keys, they tried to get me to sign to say I’d received them before giving them to me. The first person couldn’t tell me which street the gate to the property was on - but then did eventually find someone who knew. They didn’t want to give me the codes to get into the property when I picked up the keys - wanted to email them to me later that day despite me going straight there from the office - but when I insisted to have them before leaving the office they eventually gave them to me. The codes were wrong. The whole year I rented the property, they didn’t seem to keep any records of entry codes / changes to codes. They didn’t pass on code changes, leading me to get locked out (of the property I was paying to rent). When they wanted to enter the flat (to check it & for viewings), they couldn’t get in as they didn’t keep any records of codes, so I emailed them copies of my previous emails asking them for codes and their responses with new codes. This didn’t seem to prompt any recognition of their disorganisation or any changes to their procedures. It happened on multiple occasions. They didn’t know what the keys were for - one response suggested a previous tenant had left a key on the keyring by mistake - I eventually found the water meter cupboard. When they did a viewing, they completely irresponsibly left the flat unlocked after, with all my posessions in it. I asked them to opt me out of all the contact I was getting from ‘move in’ services. They agreed, but then when I moved out, they sent my details to external agencies again for ‘move in’ services. When I complained, the initial response was that the person I emailed last year no longer worked there with no understanding of consent for processing and sharing of personal details. They didn’t seem to have any understanding of the rental agreement - I sent them emails with chunks of it every time they tried to do something ridiculous. Over a month after I moved out, they haven’t paid the deposit back. They tried to claim I needed to pay for normal wear and tear and things that were damaged prior to me moving in (and were clearly damaged and unchanged on the inventory and check out report). Again, this all seemed to be complete incompetence, rather than malicious behaviour, although it seems their policy is to try not to give the tenant back any of their deposit. Altogether, I wouldn’t suggest renting from them unless you’re very patient and willing to keep emailing and keep pointing out obvious incompetence, or unless you’ve had much worse experiences with other agencies. I had no issues with the flat, but the letting agency definitely let the landlord down, and I would suggest the landlord uses a better agency.

"Birmingham renter"

As a renter in Birmingham, it’s reassuring to have a lettings agent rooted in the city.

Fleet Milne has been prompt in responding to enquiries, and founder Nicola and her colleagues have demonstrated great customer service and duty of care.

"A very professional real estate agency…"

A very professional real estate agency which got me moved in a timely fashion and manner. The agents Yousaf, Simranpreet and Alex are particularly good at their job. Very professional, very friendly and very helpful.