"Good "

I regret using Freesmo. They completely ignore emails and WhatsApp messages, making it impossible to get any support. I was promised an Amazon voucher, but it has never arrived, and at this point, I don’t think I’ll ever receive it. It feels like they have no intention of honoring their offers. Very disappointing experience—would not recommend.


UPDATE :
Freesmo contacted me giving me the voucher and apologized. Although it was hard to reach them myself, I appreciate them contacting me and resolving the issue.

"Great company "

Excellent products, fast delivery and great customer service.

"Excellent choice of products to empower…"

Excellent choice of products to empower you to stop smoking. The Amazon gift card was delivered after a few days of using the products which is a lovely new customer offer. I’ll be purchasing Vapes again using this site.

"Order placed on 7th January"

Order placed on 7th January, still not received Amazon voucher as per the offer supposed to be 5 working days. Contacted customer services, they sorted the issue and gave me store credit as compensation. Quick delivery on products.

"I originally signed up due to the…"

I originally signed up due to the amazon gift card offer, it was too good to miss out on!

I have stayed as a paying customer as the site is competitively priced and offers me a % back on orders so basically im getting a free vape after a few orders!

I did have an issue where emails wasn't being replied too but this was addressed through live chat and my problem solved!

Thanks again.

"⭐⭐⭐⭐⭐"

I am extremely happy with with my orders. The price and new customer promotion was fantastic. Also, rapid next-day delivery.


I hope going forward, Freesmo will be able to match competitors range, and prices of nicotine pouches. If they do, they will have a loyal customer for a long time.

Thanks Freesmo! 🙂

"Awesome company, and I don't even like vaping"

I'm one to leave a negative review the second a company that is legitimate doesn't play by my rules, however Freesmo has been perfect. My offer was for the £20 amazon gift card, well I made the order Friday, my vapes arrived Monday, and my amazon gift card was sent to me an hour ago. What more could you possibly want?

"Really good service"

Really good service. Quick delivery and excellent product set. Thanks

"Like many others I was drawn in by the…"

Like many others I was drawn in by the £20 Amazon voucher offer, however after nearly a month of waiting, and an unanswered email regarding this I can't in good faith recommend this company.

Two hours after leaving this review they've started calling me from private numbers, very unprofessional in my opinion.

"Evri lost my parcel, great customer service after."

UPDATE: I have been contacted by the freesmo team, they confirmed that evri had lost my parcel. Fully refunded and give me credit for the website, As well as an Amazon gift card of £20 which arrived within 1 hour. I changed my original star rating of 1 star to 5 star based on : the fault was with evri for losing my parcel.
It was a likely a very busy Xmas period for this company.
And finally what they have given me has made me realise that they are great in customer satisfaction.

Evri lost my parcel. I’ve tried contacting these but seems nobody works there as I never have an answer. My parcel lost since 12/12/24 no customer service help.