"Wood and Beyond provided great support…"

Wood and Beyond provided great support in placing my order and expediting the delivery. Big thanks to Roque Fernandes

"Amazing Customer service from Cheuk "

Had a great experience with wood&beyond thanks to Cheuk, from my initial enquiry to completion of my project, she has been extremely accommodating and consistent in finding the best ways to support and help me with my very specific needs. She has so much patience, great initiative and gave the best advice, she really went above and beyond for me. I am happy with my flooring but I would say that Cheuk made all the difference for me and she is what would make me a return customer.

"Cheuk was very helpful in sending out…"

Cheuk was very helpful in sending out samples. Great service!

"Really great service"

Really great service. All the staff have been so helpful with free samples and advice.

"Good experience with them when ordering…"

Good experience with them when ordering my floors.

"This is the third time I deal with…"

This is the third time I deal with Woodandbeyond. I find Cheuk Yes Liu very pleasant and efficient. I exchanged an order of product. Very well and efficiently executed.

"Mixed feelings on this one"

Mixed feelings on this one. Great products and reasonably priced. Generally good communication throughout buying process. Apart from they cant do maths. I sent a diagram of room dimensions to confirm i was ordering correct amount which I worked out as 22m2 and they came back and said I need 60m2. I didn't i was correct
But no communication when delivery didn't turn up on its alloted day (friday) then when I rang up they said it was meant to be there for 1pm but they couldn't contact the driver so it may be there on Monday. I had a Fitter waiting and had to pay him for the loss of a days work.
When the delivery did turn up there were 2 boxes damages. They dealt with that well and refunded me for them and My delivery fee.
Lesson here is, if you can't deliver when promised reach out to the customer and let them know.

"The best customer service from Sorina."

The best customer service from Sorina.
Really helpful and responsive communication.
Yet to receive the product as we’re not ready for delivery and Wood and Beyond are kindly storing it for me, but the samples and extra photos I’ve been sent look great.

"Great customer service"

Great customer service - very helpful with a delivery query and was polite and knowledgeable.

"Customer service was excellent all the…"

Customer service was excellent all the way. Goods are value for money. We will use again.