"So far the service has been good"

So far the service has been good. Samples shipped out nice and fast to help choose which style we want.

"DISGUSTING CUSTOMER SERVICE"

DISGUSTING CUSTOMER SERVICE. Delivery delayed by almost 2 months. Completely thrown our project off timing. Worst of all, customer service couldn't care less - VERBATIM: "it's not our fault" and "we can't do a refund because it's a bespoke product"

"Very helpfull and understanding staff"

Very helpfull and understanding staff. Great communication and a pleasure to deal with

"EXCELLENT!"

Excellent service from the Customer team. We are very pleased with the flooring we have ordered: Oak Engineered flooring Ribolla. Fabulous finish, very sturdy and easy to fit. We have fitted the flooring in the lounge, hallway and in the bedrooms and the house looks fantastic.

We would like to highly recommend this company.

"Great customer service and extremely…"

Great customer service and extremely helpful!

"Very good service"

Very good service

"Avoid Wood and Beyond at all costs"

We ordered flooring for our entire flat from Wood and Beyond in June 2024. We put money down to hold the order. When it came to delivery time, we paid the entire amount to find out that they didn't have 10 of the ca. 130 boxes we ordered. We were informed of this at 4pm the day before it was to be delivered. They offered a full refund, which was laughable considering that the we would have to take weeks to source another floor, and offered as an alternative the same flooring, only wider planks. As we had no alternative in our timeframe, we took this offer, quite unwillingly. When it came time to return excess boxes, we were informed that they would charge aa 30% return fee, and that we'd have to source a courier to send the 10 boxes back to Northampton. So outrageous. Re: Wood and Beyond’s reply. Interesting how all they address is their return policy, and not be able to fulfil our order or make it in any way easy to return extras. I stand by my review

"Excellent customer service"

We’ve used Wood & Beyond for several projects including floor for a house renovation and an office refurbishment. Their customer service is first class and they have good products and pricing. They are very quick and responsive to deal with and I fully recommend them .

"I ordered the floors for my dormer and…"

I ordered the floors for my dormer and house renovation. I would recommend asking to speak to Cheuk-Yee Liu as she was really helpful in assisting me choose for size of the boards for which room.

"I have used Wood and beyond for a few…"

I have used Wood and beyond for a few projects now, their prices are very competitivefor the great quality.