"Absolutely brilliant service"

Absolutely brilliant service.
Product was of exceptional quality.
Terry is old school and a man of his word

"Great"

Brilliant customer service start to finish from Terry. Thank you x

"Fantastic company and service"

Couldn't be happier with our sliding door. Terry was so helpful and accommodating throughout and gave us really great advice. Instructions were clear, delivery seamless and all the materials were really high-quality. Wouldn't have a moment's hesitation in recommending.

"Great service"

Great service - Terry was just wonderful in his help. Will use Doormate again for next project.

"Excellent service"

Excellent service and consultation to ensure what we ordered would work. Plus manufactured and delivered within the expected timeframe.

"Thumbs up"

OK, so first of all the product itself is a beautifully made piece, it's extremely strong and my carpenter commented a few times on how great the quality of of the components were. Secondly, I can't fault the service of Terry and his team because whilst we had a few hiccups (more of that in a moment) they did their best to sort us out. This is a family run firm and I even popped to the workshop to pick something up as I live locally so saw some items being made.

I would have given 5 stars but giving 4 because of some issues/misunderstandings. Please note that the 4/5 is not a reflection on the item as such. So, we were sent the wrong spacers which unfortunately meant that the wheels hit the brackets, we didn't have time to go back to the workshop to pick up new spacers so my carpenter had to make some at our expense, this actually set us back half a day which isn't ideal when I'm paying a day rate. There was also some confusion during the ordering process as I was expecting a kit for 4 doors and was sent a kit for 2 after I did explain what I needed...however, to be fair, I should also have made this more clear in my follow up email after my order. Consequently the guide system also didn't work for my purposes BUT this is because the way my doors need to function is a bit different from the standard; Terry called me about this and we had a brainstorming session on how to resolve this issue, he was helpful at every step.

I would use Doormate again despite the hiccups and would recommend them. I don't understand the people saying their customer service is poor.

Also, just a small thing but the fitter said that the instructions weren't hugely clear for everything I.e which way to put the bolts in and things like that which may sound trivial but it led to us needing to cut and file every bolt.

"Terry has been super supportive with…"

Terry has been super supportive with our order, genuine and honest
Thanks

"Great product, helpful people and prompt service!"

This company would seem to pride itself on placing customer service at the top of the list. From a slight delay at the start contacting me, it’s been excellent since then with contact on the same day. Help in choosing my system was available and their understanding of my system ensured that I was correctly supplied. I completed the installation of the sliding rails in a couple of days, and can’t believe how strong the system is, which is great as the doors are quite heavy. One comment is that the joining link wasn’t strong enough for my door weight so may tack a weld on that to be sure. But for lighter doors it will be fine. I would recommend this company without doubt. Only bad thing wasI spoke to Terry after Wales beat England, he was rightly proud, and why not🤷🏼‍♂️

"Doormate Customer Service very poor"

Door purchased as sliding barn door. However this is completely warped at the bottom and so scrapes the skirting board and cannot function. This door is not fit for purpose. Upon contacting Doormate we were informed that no returns can be accepted. Terrible customer service. I would not recommend this company. Customer name of Bickerton. This is a genuine customer review.

"Really helpful team and great product"

Really helpful team and great product. Easy to install with good instructions