"I have been trying to withdraw to my…"

I have been trying to withdraw to my wallet and it’s been in under review since 10/7 and it’s 11/12 now. Try to send message to customer service and no response. I haven’t received anything as to why it’s still under review or any messages.

"Employee stole the crypto"

Employee stole the crypto

"Zero stars if possible"

Zero stars if possible! Guys please don't make the same mistake as I did, all my attempts to reach them have been met with absolute silence! Yes, a receiver has been appointed but the sad reality is, we all might not be getting exactly what they took from us. We can only hope for the best case scenario at this point, and in this case, that's melmac-solutions

"This is an absolute criminal…"

This is an absolute criminal organization. I bought some HBAR years ago because it was the only place in Canada I could find that offered HBAR. These criminals have locked my wallet (saying they are under maintenance and appreciate my patience). Meanwhile, i cannot transfer my HBAR anywhere. With crypto prices fluctuating huge amounts on a daily basis this is unacceptable. There is also no way to contact them. They also forced me submit tons of personal info just to get into my account (which i created 3 years ago). They totally violated my privacy by asking more information than any bank has ever asked. They have over a $1000 of mine locked up and I seem to have no recourse to get my money. Stay away from them... they are criminals.

"Catalyx.io filled for insolvency!"

So to everyone reading this it is very disappointing to see all our crypto assets disappear.

On January 19, 2024, Deloitte Restructuring Inc. was appointed by the Court of King's Bench of Alberta as the receiver-manager (the "Receiver"), without security, of CatalX CTS Ltd. and Catalx Management Ltd. and all the current and future assets, undertakings and​​ properties of every nature and kind whatsoever, and wherever situate, including all proceeds thereof.


Publicly available documents will be posted to this website as they become available.


Contact Information
​If you have any questions regarding this matter, please contact the Receiver's voice mail only phone line at (403) 267-1899 or email at calgaryrs-deloitte.ca​​​.

"No customer service"

I wanted to transfer funds from my Catalyx wallet on the 9th of december 2023. As of today 6th january 2024, the transfer is still pending.

When I try to reach customer care i always get an automated reply e-mail. There is no way to talk to customer service. All I have to go on are the small announcement made on the website. But since my transfer has been submitted several weeks before said annoucement date I really don't understand what is happening.

Customer service is non existant. And now the company under investigation. I guess i can say goodbye to my assets. Do not waste your time and money with this fraudulent company.

"Hi everyone"

Hi everyone, join our telegram group to get new and infos about catalyx problems and notices. Telegram group: Catalyx Customers

"Worst exchange in Canada. SCAM"

Worst exchange in Canada. By far. Withdrawals take weeks, if ever, to arrive. They simply do not control the crypto, YOUR crypto, and rely on a non-Canadian crypto firm to handle the transfers, evidently. A non-Canadian crypto firm that is apparently bankrupt. I am sorry if you have crypto stuck on this hell hole of an exchange. If you do you need to file a complaint with the Alberta Securities Commission NOW, if you want to ever see your crypto again. They're dead, gone, extinct.

Customer support is gone. Its a 404 page not found on their site. Their people are gone, they're gone, the crypto is gone. Canada's very own FTX scandal.

Good luck peeps. This is exactly why you should NEVER KEEP FUNDS ON EXCHANGE! Here one day, packed up and gone the next.

Good luck to everyone still waiting weeks/months for their funds. There still is hope though. Even QuadrigaCX eventually paid back it's customers, albeit 13 cents on the dollar 5 years later.

"Not your keys, not your coins" has never rang so true.

Merry Christmas

"You cannot sell your crypto or withdraw…"

You cannot sell your crypto or withdraw to an external wallet. Customer Services is not saying anything. Like they don't have the actual crypto on the exchange and they fudged the books. If you are not a customer, then make a hard pass on Catalyx. Are they the next FTX or QuadrigaCX???

"AVOID - Its just a scam to delist and steal your assets if you miss the deadlines on withdrawals"

This isnt even an exchange its just a scam. They only delist. Say its based on regulation buts its just a way to seize funds and charge a $500 fee to get them back.

Bittrex made a huge mistake going with this company, its just a crime front. They are basically here to steal you coins and assets and will delist until nothing is left and they can keep the coins. Don't go near it. Other companies delist but allow you to only send out assets, this company just seize it and charge a $500 fee if you want it recovered.

It was only set up to absorb all the Bittrex clients coins who didn't get around to withdrawing their coins as they constantly delist. Someone should submit an enquiry to see if they are actually even certified and start an investigation into their practices.

I tried to withdraw certain assets on closing day. Support ghosted and they then came out months later with a recovery fee.

This company is a complete scam. Delisting coins that other real exchanges are actually adding. Ignore their responses. Just here to steal your money.