"Pogo has been really patient with me and their support team is the best!!"

Pogo has been really patient with me. I've had problems scanning reciepts and unlike the hassle I experienced at CoinOut POGO has been super nice and helpful and points have added up quickly and smooth thus far. Thanks to the support team for always getting back to me and accepting my reciepts!!! I like them far better than CoinOut who let me get to a $60 reward and then booted me for a legit receipt!! POGO is fair and helpful.

"They just flat out don't pay"

They just flat out don't pay. Waste of time. It's like they abandoned the Company. No customer service, all messages are automated. Tried 5 times to cash out to no avail. DONT WASTE YOUR TIME!

"Games are clearly rigged"

Games are clearly rigged, especially the card games. If a player has a lower score than me, it is almost guaranteed they win (it favors the underdog rather than going off of skill). I think they have low scores because they leave games early. I am tired of playing rigged games that don't allow me to win the majority of the time. I only win if my opponent has a higher score than me to begin with; the pattern is painfully obvious (my son figured it out). Hard to get a hold of customer service or create tickets (through EA games, their parent company). Some cheaters just sit there and wait for you to "stand" or leave game so they get the winning points (on untimed games such as Jungle Gin). Lost tons of gems due to having to close one acct and open another. They couldn't just let me change my email address on the old acct. I love the games on there but it is very frustrating knowing they are rigged. Closing my account with them.

"There is absolutely no customer…"

There is absolutely no customer service. I paid a yearly fee and the rewards I won don't work, the games don't load. I thought it was my computer but I found out otherwise. The only thing they do right is charge your credit card every year. I go on here to reduce stress and all I get is stress. It's useless for me now. Finding another game site. So much more to add here. Do yourself a favor and go elsewhere.

"Pogo.com frequently loads 10 second advertisements which halt game session play and requires a game session restart."

Pogo.com frequently loads 10 second advertisements which do not load properly -- AI generated smiling Obamas, smiling Trumps, smiling gamer dudes, etc. They do however lock up the screen / game play.

"horrible company"

I'd give them a zero if I could. The games constantly glitch. You pay extra for extra content and when you ask them to either fix it, or refund you, they'll tell you there's no refund for purchases and by the time the issue is fixed, your purchased content has expired. Once my subscription ends, I'm not renewing and going to Steam instead.

"Games are set to beat you when a…"

Games are set to beat you when a challenge is running. It is very frustrating to pay for a game and not have fair play. I don’t want to win every time but when you see a pattern you know you are being cheated so you keep playing.

"A long term loyal subscriber"

A long term loyal subscriber, annual subscription paid by direct debit. Out of the blue, asked to sign in, entered the correct information & then told I would be emailed a verification code - after a three hour wait absolutely zilch appeared. Quick enough to take customers money but appalling communications. After 17 years, no more.

"If I could give it a 0"

If I could give it a 0, I would. I received messages in my inbox from Pogo.com letting me know that they granted me gems totaling over 2200 gems because of all of the trouble I was encountering on the games on their website and I login the next day to only 10. The day before that players weren't allowed to spend any of their gems and that is probably why. They were probably taking all of the gems granted to the players, that were having the problems in Merge Academy, back. I just want them to do the right thing and return them to my account. I have been to the help desk to no avail. I was awarded gems 3 different times between 2 days. If only there was a way to get into my account and it would probably show that they were given and then taken away. I have the screenshots of the messages that were sent to my pogo account letting me know that. They basically stole from my account.

"Sad app"

Sad app! Doesn't even read clear receipts no matter how many times I snapped the picture. What a waste of time