"Highly unprofessional…"

They told me one thing and then changed it last minute, on more than one detail, when it was too late to do anything about it with my move two days away.

When I insisted upon them sticking to what they had agreed upon I was asked if I didn't need the move anymore.

I was assured that if they didn't need the shuttle truck, that they strong armed me into paying for up front, then the fee would be refunded.

When they were about to arrive at my new address I watched on the live map as they stopped three minutes down the street at a U-Haul. I called the phone number to ask about it and they lied to me saying they had another delivery(as if there would be two this close by on a east to west coast move). In actuality they were hurriedly loading my things into a U-Haul truck to go the last 3 minutes down the road to justify charging me for a shuttle truck. They were only there for less than 45 minutes and several of my things arrived damaged significantly, obviously from their haste. Nothing in the boxes I packed was broken I should mention, despite the moving guys practically throwing them in the least professional delivery I have ever seen.

I got into a long chain of emails with them disputing the charge since, totally aside from their lack of professionalism and damaging my property, there was no need to transfer to a smaller truck. I have seen much larger vehicles turn fully around in the wide space of the parking area/street that goes through my apartment. Not only did they outright lie and deflect with every ticky-tack nonsense answer in the book, jumping from one reason to another when they didn't stick, but they literally insulted me openly and made fun of/blamed me for signing the contract.

They settled with me for $500 dollars which pays for the fraudulent action of the totally unnecessary shuttle truck charge, which they wouldn't have done if I wasn't disputing their charge with Visa, but it still shows they know exactly what they did.

They did get the job done and the price wasn't unreasonable but they were so unprofessional that I would have happily paid more to have not had to deal with them.

I will be telling anyone who I ever run into who is looking for movers that might come across these guys to avoid them at all costs and have done so a few times already.

"Efficient, reliable, great value, nice people"

Efficient, great value, and reliable.

I have worked with dumbo twice now — once from Philly to NYC and this year from NYC to San Diego.

Both times, I have been blown away by the friendly and efficient moving service.

Sales is very helpful and responsive.

The teams of movers on the day of are consistently on time, extremely fast and very kind. The movers even helped us to pack extra stuff and throw away trash.

During storage both times, we had to change our delivery address and the customer service has been super helpful in making adjustments.

We couldn’t recommend Dumbo more for both short and long distance moves.

"The manner in which their highly…"

The manner in which their highly skilled movers handled all my glassware just made me want to skip around with joy. I am so glad that these hefty investments never got damaged or broken thanks to the commendable work of the movers.

"under quote to screw you mid move"

my issue was not with the movers they did their job. my concern is with Hank and Emma who create the quote and booked the move. I told them i was moving 2 bedroom apartment with a dining room for a family of 4. the first quote was missing over half the items. I emailed my concerns. listed my items again. he doubled the truck size and said they movers would packed the day before. Halfway through packing the mover's advised all of our items would not fit into the truck. They move half of our items on Monday. And the rest would have to be moved on Tuesday our actual move date. They proceeded to charge us double the original quote. Hank even tried to charge another commission fee on the same move.
I believe they massively underquoted on purpose to get you to book and then stick you up during your move when you have no choice but to pay.

I confirmed twice the amount of items we had in our house. It was unprofessional and they put us in a terrible position because half of our stuff was moved and the other half was still waiting to be packed in our apartment. We paid over $4000 when the original quote was $2300.

go with piece of cake movers they gave me a quote of $2900 with an walk-through.

DUMBO MOVING ARE THIEVES AND DECEITFUL!!

"RUDE"

RUDE. Demanded a tip before even starting. Wouldn't take everything downstairs. New charges not agreed upon. Don't use them. The prices are low...but you get what you pay for.

"These movers are true movers and shakes…"

These movers are true movers and shakes in the industry. The descended upon my NY suburban have like a whirlwind leaving no box unopened and no item neglected. They treated my heirloom set with extra love ensuring its safe arrival at my new FL abode without a scratch. Fabulous Team Work

"Helped me move some priceless artwork…"

Helped me move some priceless artwork by ensuring that it was carefully packaged and transported to my new home.

"All of my stuff was expertly packed and…"

All of my stuff was expertly packed and unpacked by you guys. Thanks

"Dumbo Moving made safety a top concern"

Dumbo Moving made safety a top concern, and this was clear in every part of the move. Their well-kept trucks and experienced movers gave me confidence that my things would be taken care of.

"Don't use Dumbo Moving! You'll regret it!"

In preparation for my move, I spoke to Luis at Dumbo moving numerous times to explain how much content I had to move and to ensure I had the correct service booked. He assured me everything was ready and set. However, on the day of the move, everything went wrong. The movers arrived and said that my content wouldn't fit into one van, despite all the preparatory calls! This meant I had to pay DOUBLE the original quote. In the end I accepted this as I had no choice but to move that day. After moving the first van of belongings (in a rushed and not at all careful manner eg no protectors for furniture) I am told that the movers need to go to another job WITHOUT FINISHING MY MOVE! Half my belongings in the new place, the other half in the old place. I was left completely in the lurch by Dumbo Moving who did not complete their commitment job! Moving is stressful and difficult, and Dumbo Moving only make it worse. Don't be tempted by the low prices!