"Never received my bed and having to…"

Never received my bed and having to sleep on the floor as they keep saying work with us when I asked for my money back. Not impressed at all and definitely wouldn’t recommend them to anyone.

"Coolbeds have rectified the problem very promptly "

Unfortunately, you sent only one pack of bedhead bolts (M8 * 90mm) , when I had ordered and paid for two.
I have written to you to print this out and asked for speedy delivery of the 2nd set but have not yet had a reply from you

UPDATE
You have rectified the problem very promptly and thankyou

"Great Product "

Great product delivered well with in the times given and very friendly and helpful delivery men. Highly recommended

"Easy to use the app and ordering…"

Easy to use the app and ordering system, communication quick and consistent even when the delivery van broke down it was communicated straight away. The bed itself is lovely, unfortunately just one scuff on one of the bases & corner of the headboard (very small) but overall it’s lovely.

" headboard"

The delivery was fast and is the only one having what I was looking for . Thanks

"Good Customer Service and Reliable…"

Good Customer Service and Reliable products

"Our delivery arrived in good time "

Our delivery arrived in good time , and was delivered into the room . I couldn't find the feet for the bed . However they were inside the Ottoman ! Cool beds were great , they were just going to post out a set ,Instantly ,No Hastle . No need though it was my fault not looking properly . Very happy with the bed !

"Awful company."

Awful Company to deal with.
Ordered and divan ottoman double bed and heard nothing about delivery. It was impossible to get hold of anyone by phone and the emails most of the time were ignored.
When I did get a reply it was the same reply over and over again of the delivery drivers will contact you within 1-2 days of deliver. After waiting for 2 weeks (I was moving house the week after) I again tried to contact them but got the same reponse (copy & past used well). I stated that I was done waiting and will be cancelling the order. They finally gave me the name of the courier so rang them, they were helpful and when I explained what had happened the chap laughed and said the owner was in sri lanka so nothing was coming from that particular company. I put this to their customer service and low and behold I got the same copy & paste answer. Luckily as I'd ordered via Amazon I was able to get a refund and used a different company who were amazing.

"Yet to receive delivery"

Yet to receive delivery. Contacted several times but no reply. Will not be using again.

"Not happy at all 4 day for 2 screws"

Not happy at all 4 day for 2 screws