COOL BED

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51 reviews
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Customer Reviews about

COOL BED

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Lydia Burrows

5.00/5.00

"All around happy"

Quick delivery, bed is good quality. Mattress is very comfortable

30/12/2023

Miss P

5.00/5.00

"Excellent service and function…"

Got two divan metal bed clips to keep the two bases. Excellent function- much better than the original ones that came with the bed. Fast service top. Thank you

04/12/2023

Chris P

2.00/5.00

"Cheaply made bed. Bad quality!"

Ordering and delivery experiences were ok. The bed though, very cheaply made. Terrible quality for the money. The ottoman lifting base/mattress base is so flimsy and with the head board in place, it only just opens up past this (even with the spacers in place), and it is very awkward to open and close. This worries me! The 2 clamps that hold the bed halves together are very weak. Why don’t they supply fixings to bolt the pieces together. Overall, this is such a cheap and low quality bed and I am sure it won’t last! Will not buy from here again.

02/12/2023

Kings Lynn

3.00/5.00

"Good bed shame about the headboard."

The bed arrived without notice, I was expecting a day or two notice. As it happened, it was not an issue. The delivery guy put the bed inside our property, which strictly speaking, he was not obliged to do. The divan is good and wasn’t difficult to assemble. However, I was disappointed with the headboard. There were tears in the backing fabric, some of the staples were not put in properly and the connecting struts were extremely poor quality.

29/11/2023

Robert Duncan

3.00/5.00

"Communication needs work."

The price is great. The items arrived - eventually. At first I was sceptical as there was little communication and no means to track progress - just a vague 'You'll get a text/email 2 days before to confirm delivery.'

The website is easy to use and payment procedures was not complex.

Overall, the bed is great - it's the backend communication side that perhaps needs a bit more work, to reassure customers.

07/11/2023

Mrs Barbara Munroe

5.00/5.00

"Absolutely fantastic service"

Absolutely fantastic service. I kept messing up my order...they answered emails immediately...one I sent late at night and one early the next morning..both were answered and I was reassured within minutes.
Then to my delight he personally delivered it that same day, at teatime...less than 24 hours after ordering Said he was going away the following morning and wanted to make sure I had it before he went. Now that's service...especially in this day and age! 💯 recommend 👌
..and the 'Delight' headboatd looks stunning.Thank you so much

I've just seen someone saying the good reviews are fake! Well, mine IS NOT. Genuinely thrilled to bits with the product and service .

02/11/2023

Colin Bloor

5.00/5.00

"Prompt Service and good product"

Requested a couple of swatches first, which arrived day after next. Purchased headboard arrived a few days later and easily me my expectations.

29/10/2023

Daniel Mccluskey

5.00/5.00

"Fast"

Easy to use and very fast getting back to you.

19/10/2023

Elaine Ford

5.00/5.00

"Speedy Service"

Ordered some swatches 11/10 arrived within 24hrs. 12/10. Very speedy service.

12/10/2023

Sophie

5.00/5.00

"great service"

Bought a headboard and Ottoman and really pleased with them

18/08/2023
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