"Best pet insurance ever"

Vetsure are the best pet insurance on the market.
Our much loved pet suffered heart failure last year and required specialist care. Vetsure supported us and never quibbled over the care he needed .
The staff are caring and understanding of owners feelings and needs.
The last two years we have reached our limit and we were expecting a huge jump ininuramce premiums as with other companies . But no the increase price was minimal we were not penalised for making a claim.
Thank you Vetsure I will never insure my pets with anyone but you .
D. B.

"No dental cover due to illness!"

Dental work is only covered in the rare case of an accident. All other more likely cases such as due to illness (in our cat's case: gingivitis) is not covered. I am facing a massive £850 bill for dental work which VetSure won't cover and any new insurance won't cover because it is a pre-existing condition. AVOID VETSURE

"VetSure are the best veterinary insurance company I've ever used."

I am so pleased that my veterinary surgery told me about VetSure. Hands down they are the best company I have ever dealt with. They are excellent on the phone - always very helpful and friendly.

They are very fast in processing the claims and keep me updated with the progress of an ongoing claim, no having to chase things up (as I had to do on a regular basis with another well known company) - I can just relax and know it will be sorted properly.

Would highly recommend Vetsure to anyone who wants a good price and even better competent service.

"Easy to deal with but 25% increase after claim"

Seems a nice enough company that dealt with the 2 (small) claims I had this year quickly an efficiently. But then renewal came around and they increased with premium by around 25% (about £200 more per year).

So view that how you will.. punishing me for claiming or trying to reclaim the payouts.. pretty sure industry costs haven't gone up by that amount.

Sadly they seem the best of the bunch so we're effectively forced to stay with the same company.

"Highly recommended!"

My dog was recently diagnosed with diabetes which has made her lose her eyesight, we have had to make numerous trips to the vets with a lot more to come. We claimed on the insurance on diagnosis, Vetsure has paid the vet directly each time as the claim will be ongoing for quite a while. It has made a traumatic time easier as there are no forms to fill in each time, and no quibble about paying for the treatment. Highly recommended!

"I had a problem when my direct debit…"

I had a problem when my direct debit had been taken from my bank twice. I called Vetsure and they came back to me the same day. There had been an error and the money was back in my bank the next day.

I had a card through the door from Royal Mail saying they had a delivery for me. I hadn't ordered anything so was curious about the contents. When I opened the mail (addressed to my dog Milo) there was a Kong toy and a compliments slip signed by all the team and apologizing for the error. Milo was delighted with his toy.

In my opinion a company who puts things right and goes that extra mile to give a personal touch is one worth 5 stars. I couldn't recommend Vetsure more, so helpful and the staff are lovely to deal with.

"I changed to vetsure insurance because…you are supposed to pay the vet directly but this had still not happened!"

I changed to vetsure insurance because my vet recomended you, my first claim has still not been settled with my vet and you have asked for more information about poppy my dog and they have given you it 3 times , I have even been physically standing beside the secretary in the vets when they have been on the phone to Vershaw and they have emailed all poppies information , you have received it whilst the secretary was on the telephone so I don't understand why all the bill has not been paid .

"Excellent service linking with vets"

Excellent service linking with vets. No problems at all, seamless interaction between Vetsure and vets.

"What a fantastic service Vetsure gave…"

What a fantastic service Vetsure gave when I put in a claim for my Golden Retriever Remy.
I am 100 per cent happy. Thank you Vetsure Team.

"Another year of excellent service"

Another year of excellent service. Fortunately I haven’t had to claim as Toby has been a healthy, happy dog, however renewing was easy. I’ve also got my parents to switch over to Vetsure with their cat Gimli and they are very happy with the level of cover compared to they previous insurer.

Thanks Vetsure
Toby and Sheldon Herd (and their mummy Alex)