"The staff are always friendly and very…"

The staff are always friendly and very helpful 🙂

"Will only insure older pets for…"

Will only insure older pets for accidents and takes down any negative reviews .

"My vets liaised with Vetsure following…"

My vets liaised with Vetsure following a serious leg injury to my four year old Springer Spaniel. This took the pressure off my family as we managed his lengthy recovery.
Vetsure met the bill to the maximum they could for our cover. (My fault as I didn't realise how much vets and surgeons fees could be!).
I have to give a shout out for Spring Corner Vetinary Centre of Bournemouth who looked after our dogs treatment brilliantly and their team who liaised with Vetsure.

"Trust them completely "

Been with these people for years.
Never let me down,forward claims so smoothly,total peace of mind..... AMAZING 🐕🐕🐕🐕

"Great Peace of Mind"

When Rose, our puppy, was ill recently, having probably eaten something she shouldn't, our vet bill was settled very quickly by Vetsure without any problems. Great peace of mind when you have a poorly dog. She is all better now.

"vetsure staff always very helpful and…"

vetsure staff always very helpful and polite, soon get through on the phone thanks

"ALL the staff at Vetsure are AMAZING"

ALL the staff at Vetsure are AMAZING! They are always SO friendly and helpful, nothing is too much trouble, and NO question or concern is treated as insignificant. Thank you! 😃💐👍

"Helpful from the first moment."

My experience started with the warm welcome by the receptionist. The guidance given was spot on and they also followed up with an email and copy documents. This was given in a warm and understanding way so that I felt supported and valued.

"Amazing customer care"

Apparently, Vetsure have been crowned the 2024 British Insurance Awards Customer Care winner and I can fully understand why. I have made two claims on my insurance. The first was settled within 3 days and the second within hours of me submitting the necessary forms by email. Over the years I have used several different pet insurers and none have come anywhere close to the amazing service offered by Vetsure. I can’t recommend them enough.

"The Caring Vet's Best Friend"

Our experiences with Vetsure, both with our kitten Daisy (2022) and Max (2024), were both handled with loving care throughout. In Daisy's case unfortunately she had to be put to sleep following an early morning car accident as the extent of the damage was so uncertain and would not be ascertained for several weeks. Totally unfair for the cat to suffer!!!
In Max's case, he was 'clipped' by a car, got home and our vet referred him to a specialist hospital. He has now made a full recovery and is home with his twin brother, Milo, however the total cost was over £9,000. What do you do - pay up or put down - no choice in our case!!!
In both cases Vetsure were very understanding, quick to settle and they deserve this award - congratulations to the Team!!!
Outdoor cats are a greater insurance risk than those 'trapped inside', but I think Vetsure could have a higher max payout in excess of £5,000 - worth considering obviously with a higher premium!!!