"Excellent customer service "

Every time I have ever had to speak to a member of the customer service team or make a claim on line. They have been extremely helpful, polite and caring. When losing one of our dogs, they were compassionate and offered their sincere condolences.

"Brilliant insurer"

Brilliant insurer! No hassle, quick communication. When the vets asked if we were insured for our puppy, as soon as we mentioned vetsure, they were like "oh yes, we like them" and they made direct claims so we didn't need to worry about anything, so very happy with them!

"Friendly and caring staff."

Friendly, attentive reception staff, followed by caring and obliging veterinary staff made the visit less stressful for my cat and myself. Highly recommended.

"Thank you Vetsure"

At a stressful time when your pet is unwell and requires treatment it is so reassuring to know that Vetsure have your back. Reasonable policy fees and they have always been professional and prompt when dealing with claims. Thank you Vetsure!

"Extremely helpful"

Extremely helpful. Lovely to speak to and very clear.

"Exceptional service provided by an exceptional company."

We insured our dog Ava with Vetsure throughout her life. Despite having to make numerous claims, Vetsure was always sympathetic and made sure we were reimbursed promptly. We were never made to feel as it we were a difficult customer and, when she died, they were so kind. It is an exceptional company providing an exceptional service.

"Vanessa was absolutely fantastic and…"

Vanessa was absolutely fantastic and assisted me with a renewal and additional policy. An absolute credit to the company, thank you very much.

"Amazing customer service from Elisa "

Amazing customer service from Elisa over the phone. She thoroughly explained it all for me and allowed me to feel comfortable to ask and answer any questions.
Also being a first time buyer these things confuse me however Elisa’s explanations really simplified it for me.
Her customer service was a 5/5 for me!
However the only reason for the 4/5 rating is because the cover provided from Vetsure isn’t as thorough as I wanted it due to not covering dental work and personally I want absolutely EVERYTHING covered for my pet. Saying this, the insurance and plan’s themselves seem great but just weren’t a perfect fit for me.

"Compassionate and Outstanding"

I am not one normally for reviews. Unfortunately in November 2023 I lost my cat, Luna, fortunately I had managed to get her to the vets and I am so very grateful for both them and also for Vetsure. This was at about 9pm on a Friday night.

I received an email the very next day offering condolences and with the form to review and submit my claim. This was processed and all sorted within a week which made a horrendous time just that bit easier.

To top it all off I received a hand written card from them and some forget me not seeds, between them and the seeds I got from my vet my garden will be beautiful this year in her memory!

The compassion, speed, efficiency, everything. I have had friends and family with different insurances who drag their feet but not this one. The vet inputted all the details, and Vetsure handled the rest.

When I am strong enough to get another little bundle of fur and claws I will be going straight back to them, just hope I won't have to use them for many, many years.

Thank you!

"This is more to do with the care plan"

This is more to do with the care plan. Millie has been exceptionally helpful in sorting something out for me. She is a credit to the company.