"slept in my car instead of your hotel because of no assistance"

If this is a joke asking for a review after I've sent several complaints messages, it is not a funny one.
I've claimed first calling the customer support, left 2 different messages, sent an email, as I never could check-in, the link was not correct (or not working), hence never had any code to enter the hotel, and had to spend the night in my car.
I've claimed for refund, and all I got is messages asking me to rate your hotel... this is really insane !

"Fantastic service"

Fantastic service, it was such a pleasure to work with Jay on a big booking, he made it so super easy to arrange all details and the stay was wonderful!

"3 Night Stay"

Ok so i usually stay in the Travellodge when i go up to Liverpool to visit family but their prices have gone up recently so i thought i would look for a place to stay that was within my budget. The pictures of the rooms for Dockside lodge on Booking.com appealed to me so i thought i would give it a try. The booking was fine no problems although i thought it was a bit odd there was a stage where i had to provide personal details about myself including my colour in order to access my code for the room. Why my colour is relevant i do not know. So anyway on arrival at my room on the first night i could smell weed which wasnt a good first impression. Room was clean and fairly modern, only thing to note was the bed duvet and pillow cases looked well used and something out of primark. Maybe a little bit more effort needed to make the beds look like i want to sleep in them. There was only half a toilet roll in the bathroom too. I had paid £193 for 3 nights so a bit of attention to detail in the room from the person that prepared it wouldnt have gone amiss. But like i said the room was clean and tidy just the beds looked uninviting and if i needed a dump i had to go to the shop first to buy toilet roll. So anyway the weed smell didnt go away. Turns out the guy in the room next to me was smoking weed. With the place a self service lodge and no staff i guess room lodgers could do what they like including taking drugs. The other major concern for me is that i was on top floor and there is only one way up the stairs and down to it. No emergency exits. Reason i bring this up is the whole place is decked out in laminate flooring and whole place is a fire risk. I find it bizarre how something that appears to me as a huge fire risk has only one way in or out. Maybe health and safety need to pay a visit. The only other issue was the noise from the docks but i cant blame that on the owner of the dockside lodge. If you are going to stay in this place then expect some noise from the docks. All in all i dont think it was a terrible experience but not amazing either hence the score of 3. Has the owner done enough to entice me back for another stay in the future. Probably not. Not unless they sort the drug problem out and improve the fire safety issue.

"Convenient quiet location and good cooking facilities, but couldn't use TV"

Good place to stay away from the busy city with great public transport connections by train and bus. Spacious shared kitchen was good for self catering. Comfy bed and easy self check in. Unfortunately the TV didn't work properly and WiFi was unreliable (possible cause of TV issues), and there were no kitchen knives to cook with other than a bread knife. Bedroom was a little dusty (and completely colourless - could have done with a few patterned pillows to brighten it up as shown in the picture).

"Basic"

Basic, very clean accommodation, ideal when all you need is a place to sleep.

"Clean and cheap"

I found this a great place to stay whilst I was in liverpool for the weekend there was a music festival in liverpool so all the city centre hotels were high in price but I managed to book the dockside lodge at less than half the price of the city centre hotels the room was clean with a comfortable bed and the communal kitchen was also clean and stocked with plenty of tea/coffee/milk ect…yes it’s a little way out of the centre but you can get a return train for £4 from moorfields (city centre) to oriel road station (takes 7 minuets) which is only a short 10 minuet walk away…I wouldn’t hesitate stopping here again the next time I’m in liverpool…

"Amazing Stay!"

The bed and pillows were really comfy! Clean and tidy room and kitchen - which the kitchen had everything in it such as iron, fridge freezer etc and was also very tidy, didn’t get disturb by any noise! Overall, it was a lovely stay and a great price x

"Clean and tidy"

Clean and tidy, with very straightforward key entry system.

"Amazing service ⭐⭐⭐⭐⭐"

Amazing service, very clean and smells devine. I will definitely stay here again.

"Can’t say enough about this place"

Can’t say enough about this place. I used to stay a travelodge until I stumbled upon here . It is very clean and has every facility you need. It’s my fourth week here and I intend to stay here for the foreseeable. Very , friendly & accommodating staff 👌🏻