"The flea treatment is worthless"

The flea treatment is worthless. Rather get flea treatment from your vet.

"A wait and see job"

Just had the free month, it was advertised as free on the TV, but was faced with a £1.99 delivery fee, which I thought was a bit steep, but anyway I paid it, took 2 weeks to arrive, used it, seems to work, I’m a week in, downloaded the app, they have been a bit presumptuous that I will continue, as the have already lined up the next 3 months on the app.

Paying off my credit card so if there is a problem with delivery, the credit card can reimburse me....

I am little worried after reading the negative reviews on here now, but I will try it for 3 months and see how it goes. Will update this in feb.....

"Terrible company"

Terrible company I've order 3 itch flea treatment for my dogs and only 2 as arrived I've been chasing it up.for a week u will update once they sort it out

"Hope your not gone for good"

Hope my itchy dog has not stopped trading always found them to be very good .
There website seems to be down at the moment fingers crossed they will be back soon their products are excellent.

"Where are you?"

I have used your company for a few years, excellent service and delivery, but please have you Stopped trading as I cannot seem to be able to order from you and even Amazon say they cannot get your goods, if you have stopped trading may I wish you all the best and thank you for making my little dog happy with your wonderful treats xx
Regards
Mrs Pamela Clowes

"Avoid"

Do not buy from this company. Placed a order on the 25th July 2019,Today is the 20th of August and I still haven't received my order, After contacting "My Itchy Dog" by email as they never answer the phone!! They told me the order had been lost by the courier and I had to wait 15 working days before they would send a replacement, 5 days ago they apparently sent the replacement, And guess what I still haven't received it,Tried to call them but seems there phone has now been disconnected, Avoid this company!!!!
My reply to yours...... I have emailed you several times about the parcel, as you very well know! Don't play this down my itchy dog, it takes at least 24 hours to get a reply and your phone number no longer rings! Whys that? 01903256373. I give an honest review and suddenly you can reply! I don't really leave reviews but I thought it was very unfair to let others be ripped off too. When I spoke to Royal Mail they said Mail is classed as officially lost after 10 working days. I've just tried to track my order and I've taken a photo and it says WE'RE EXPECTING IT, so no it's not on it's way!!! Unless you have given wrong tracking number?? I thought very carefully about leaving a bad review actually, It's not something I want to do to be honest but, you as a company have given me no option. Good to see your very professional reply not!
Update day 28 Order finally arrives and an email to say they have stopped trading. I can truly say my review was honest and my itchy dogs reply to mine was not.

"False advertising"

I seen itch.com advertise on tv so i went online to have look to apply for my cat it states on tv get monthly flea treatment delivered FREE. When i went online and sorted my order. When i check my order they was going to charge me £1.99 for Delivery. Now surely thats false advertising.

"Awful customer service"

I ordered from them before Christmas, I didn’t get my delivery but with Christmas it slipped my mind. I sent a note to check on it, I was told it was delivered and since it was past the 14 days they did not owe me anything. This email came from the owner, no apologies, just not our problem. In fact, it is their problem, the retailer is responsible to ensure a delivery gets to the customer, my order wasn’t even for a lot of money so just send me a replacement. They haven’t, so now they’ll have negative reviews from me to friends and family.

"Good fast service"

Good fast service. Using this product for my two dogs, one old and one young, as recommended by friends. Still time to see of it works compared to chemicals.

"Excellent service"

Excellent service