"Signed up as a partner through ICB"

I am a member of the Institute of Certified Bookkeepers who have a partnership with EI. This prompted me to contact EI as I was looking to partner with a HR firm as part of my payroll services. I was assisted by Nick Cooper who was incredibly helpful and responsive. Nick made the process nice and simple, which is always appreciated! The EI membership is ideal, it has met all my needs.

"Always quick and helpful"

Always quick and helpful

"Small business payroll"

The payroll is great especially with the support. The rostering tool appears a bit limited compared to others

"The team is extremely friendly and…"

The team is extremely friendly and helpful.

There are a few areas where they were unable to assist and it became a different service, including specifics of employment contracts that they would have to pass onto their employment lawyer.

The payroll is not user friendly and can take some time to adjust to.

Overall the HRIS System is also quite good in terms of allowing for compliance but as well can duplicate some parts of the payroll system.

"Overall the customer service is great…"

Overall the customer service is great and the team is very easy to talk to and communicate with.

The payroll system is a little bit complicated, it is difficult to keep in touch of conversations. It also does not let you notify a specific person regarding the leave or expenses.

The team does get back to you promptly to resolve issues however.

"Overall performance is pretty good"

Overall performance is pretty good, however not a 5 star review as some mistakes are made

"Payroll support"

The time and effort that you have put in are just amazing. On behalf of the management, we would like to extend our appreciation for the amazing work done on the payroll support esp Petrina & Noemi. The professionalism and the endless hours that you and your team have spent have impressed the organization immensely. Thank you once again for all the effort. Merry Christmas. :)

"Great Service and Great communication"

Great Service and Great communication. Very easy to deal with.

"answered all concerns within 24hours"

answered all concerns within 24hours, followed up with email outlining discussions, excellent assistance and communication

"As I am new to this role and the world…"

As I am new to this role and the world of payroll, it has been a learning curve for me but has made my transition easy with the support that I get from Aaron. He is so easy to work with and always willing to help with my queries.