"Purchased a car last week"

Purchased a car last week. I can’t fault the guys there. Stew was incredibly helpful, and nothing was too much from start to finish. Would thoroughly recommend.

Paul Curry

"Bought my X6 back in October 2021"

Bought my X6 back in October 2021, car is great never missed a beat. fast forward to July 22, air spring went, called Redgate, a few days later fixed under the purchased warranty.

had good service Buying and with a Fault, cant ask for much more TBH.

will be back for more :)

"Saw an advert on Facebook"

Saw an advert on Facebook, saying we can often beat We Buy Any Car on price, been in twice, 1st time obviously not interested in the car - told me about some Autotrader rating - just left, 2nd time I met all criteria, and price offered was 2k less than We Buy Any Car - then said we would sell your car for £31k - on driving out, seen a 2yr older model (much worse model) with more miles for £31k - got told to go and take We buy Any Cars money - If these Auto Trader Rating are so important - maybe display them on screen, Tries twice, would not go back.

"Not as per advert / website! Shame"

Won’t honour website advertising ie, hotel stay, collection from train station etc etc! Try to always add more to package and won’t negotiate…..then ask for 5 star review! Failed MOT and put very cheap tyres on car

"Purchased my 3rd car from Redgate this…"

Purchased my 3rd car from Redgate this week and wouldn't go anywhere else, very friendly, professional, no pushy salesman and cars are very good quality and fairly priced.

"Brilliant service from start to finish"

Purchased a BMW from here. Brilliant service from start to finish from these guys, I really cant rate them enough. Great service from Sam, Stew and Rob. Pre-sales and after-sales service has been excellent in my opinion, both knowledgeable and helpful and not pushy. I'd recommend Redgate Lodge to anyone.

"Lots of issues...Lots of money spent fixing"

Bought a BMW 2 series around 5 months ago and regret to say I found my car in a similar state as some other reviewers. To paraphrase another review, "on the surface it looked fine but dig a bit deeper,,,"
To be fair to Redgate Lodge, initial problems were dealt with fairly and politely (undeclared damage to interior panel, dash hanging down loose and rattling, over 60 fault codes). But it wasnt until a month ago that I realised this was just the beginning;
1. Windscreen washer kept draining. Garage found it was due to a heath robinson job on one of the telescopic headlight washers, requiring complete replacement.
2. Wheel nuts welded on and severe corrosion on all 4 wheels requiring them to be drilled out and new bolts fitted.
3. Seized track rod ends requiring garage fix.
4. Wheels so badly misaligned they were fangerously almost off the scale requiring realignment.
If you add in the very poor prep of the vehicle (hadnt even been vacuumed properly with food debris) I am overall gutted.
I am a military pensioner and this car was supposed to be my pride and joy but frankly its been a nightmare. I have had to spend almost a thousand pounds getting it all sorted which I can ill afford.

Its a shame I have had to write this as Stu is a lovely guy; but if Redgate makes a big play for the quality of its Bosch service and car prepping on their website, then they have to back this up.

I regret to say I cannot recommend this company due to the amount of money I have had to pay to fix problems that should not be there.

"Wont refund deposit"

Started the process of buying a BMW 4 Series. All seemed well. I placed a £200 holding deposit over the phone and agreed and signed to a finance deal. I rang my finance company for settlement letter I am with currently and they said they could finance the new car for £50! cheaper a month. So I rang back Redgate Lodge to explain this and they said they won’t allow me to use my own finance company. I can’t see any reason for this as the garage still get paid regardless who the money is from! They then went on to say my finance company were lying about the quote to get my business. I decided to pull out of the deal and look elsewhere to save the £50 a month.

The car was also advertised as having the M Performance body kit on and after further inspection the car hasn’t got the M Performance rear diffuser fitted!

Redgate lodge are now saying they wont refund my £200 initial holding fee as it is stated on website it is only refundable within 24 hours yet I paid the holding fee over the phone and was never told this! To further matters the only documents I signed were from the finance company, I never received or signed any car order purchase form from Redgate lodge (despite the salesman saying i did) that stated my £200 wouldn’t be refunded if I pulled out of the deal.

Miss treating customers and telling bare faced lies yet accusing other people of lying about quotes pretty laughable.

Liam

"Reliable, reasonably priced, local service centre."

My 59 plate BMW needed an MOT and also there was an issue with the windscreen washer. I believed the filter was blocked, as it is common on that car. I had left it until the last minute to get this done, and fully expected to be told I’d have to wait. Rang Redgate Lodge, booked it in quickly, they agreed with my diagnosis that it was probably the filter, and said they would attempt to clean the filter before replacing it as usually the filter is ok. I’m sure other garages would have charged for a new filter regardless. Sure enough, was a blocked filter, all sorted and MOT carried out fine.

I couldn’t get to pick up the car, but service isn’t open on a weekend but that was fine, they said they’d leave the paperwork and keys with the car sales side of the business. Sure enough, keys and paperwork there, all done.

Staff were friendly and helpful, had plenty of time to discuss everything with me, even had a good chat with the sales guy on the morning I picked it up.

All good, thank you for your honest and quick service.

"SHOCKING SERVICE"

Purchased a Audi SQ5 3 weeks ago and within the first 21 days the car broke down and wouldn’t drive and was in limp mode (I paid £27000 for this car.... just to bare in mind) when I reported the issue to the garage, the first response was “ohhh your the guy who didn’t purchase the extra cover with the warranty” didn’t think I would need it to be honest due to spending that much money on such a low mileage car, also didn’t really think that was the most professional response I was hoping for after spending a lot of money, garage made me feel like it was my fault from the way they spoke to me. I have incurred costs of £1100 from the vehicle breaking down..... they wouldn’t come pick the car up - £200 for car delivery / car rental as they was no offer of courtesy car - £380 / change of number plates - £90 / then when the car went back I received an email stating I owe the garage £491 for me using the car for the past 3 weeks ??? Never heard anything like this before and also next time I purchase a car I’m guessing it’s just meant to be parked up in the drive and don’t use it? What a load of crap.... worse car buying experience I have ever witnessed. I also work in sales myself for a national company, let me tell you if I spoke to customers or dealt with enquiry’s like this garage does.... we would be out of business. Shambles of a service! Please make sure you read into this garage before you buy. On a positive note the initial buying experience ran smoothly, until the car broke down within the first 3 week, then the cracks started to show.

No compensation at all throughout the whole process - now had a full refund but £1100 down from this horrible car buying experience. If I could give 0 stars I would.