"Unhappy"

Bought a car from this company in June. Sam, the sales guy was great and i loved the car but having it less than 2 months the coil spring and suspension has broken. I was sold a premium 2 year warranty for 500 quid that's not worth the paper it's written on. After making a claim I was told they would only pay for one part of it and i had the remaining 291 to pay myself as its not covered. I went back to the garage and asked if they could help as I had only had the car about 6 weeks to be told I would have to pay. Cannot believe after having the car for such a short time, that they are unwilling to pay for this to be fixed. In short, I won't be using them again and don't bother wasting 500 quid on the 2 year warranty.

"I purchased my Ford Kuga from this…"

I purchased my Ford Kuga from this garage at top price for year . The salesman are lovely when they are trying to make a sale and i took the salesman to his word and never doughted it. Ok i had to pay a mandorty fee for a service , platium valet, etc which i thought i not mind that as the car im not having nothing to do when i get it. I collected the car as arranged the transfer was great but when i returned home i started to get suspicious when i started to look inside the car with my wife. The car had never been valeted inside or out under the engine bay was filthy with grim and dirt. I looked at the service book and noticed that it only had a oil change not a full service which i believed to what i was payng this mandotry fee for. I phoned the salesman next morning to tell him my observations and feelings which he admitted to me the car was never valeted and offered me to bring the car back for a valet at my expence in fuel and travel and tyne tunnel fees. i told him im going to get a local firm to do it which i know will be done correctly. Second i got onto him about the the service and just a oil change has been recorded as done and not a full filter change. He replied it is in the small print in the policy that we only do a oil change so i left that as i never read the full policy as when i was buying the car i had great repect for the salesman and thought he was a man of his word i was wrong. So i got the car valeted myself and took the car into my local garage i use for all my repairs and services which i have trusted for over 15 years service to me. I had travelled from the redgatelodge garage to my home and a little travel for myself a total of 90 miles since collecting the car from redgatelodge to getting it fully serviced from local sevice garage. My local serve garage showed me the oil when it was removed as i was present when getting serviced and they informed me that the oil seemed to have done alot more than 90 miles since last service recorded and the oil filter which was time consuming removing the old one was filthy and looked old. There was also the engine undertray cover was missing . I was right to dought the work that had been stated to be done and was pleased and gave me peace of mind now the car has had a full service. There was another issue i had aswell what raised flags to me on the workmanship of replacing the rear tailgate seal as it was fitted incorrectly and had mastic around my boot area lining were they had been fitting the new one. Same my local garage correctly put the seal right and my valeter removed all the finger marks of mastic on my lining in the boot area. All i can say is ive read reviews on here and wish i had looked at these first before buying. I know this garage will try and spin this review to there benifit but i have told the truth and just to let other buyers know what happened to me.

"Great to deal with both for sales and service"

We are now on our third cars from Redgate and when they need upgrading we will defiantly be back. No hard pressure sales just honest advice and a fair deal on the table. Thanks Stew! Ben and the service centre guys have also been fantastic dealing with any issues or warranty claims. The overall package provided is from sales to aftersales has been seamless even during lockdown!

"Fantastic company to deal with."

Fantastic company to deal with
I purchased my car from redgate lodge and get mot and services from them each year, always happy to advise and help over the past 3 years, Ben in the service centre is always helpful and very professional
5 stars from me ⭐️⭐️⭐️⭐️⭐️

"Absolutely fantastic service"

Absolutely fantastic service! Such friendly and helpful staff! Would (and have) recommend! Excellent prices and very dependable.

"Horrendous from day 1"

Disgraceful company nice when taking your money bad from then on in .. car faulty 2 days after collection had to get it recovered....mechanic's havent got a clue said it was fixed collected it and back again same fault...unable to use car during lockdown....more faults after....turbo and timing chain fault even though they state any faults in the 1st 6 months theyll sort it ....bulls*** warranty worth nothing keep well clear of ...more rights on ebay

"Absolutely disgusting garage taken advantage of a vulnerable disabled veteran #ripoffbritain #ConMen UK"

Absolutely disgusting customer service by these cowboys who deceive vulnerable disabled veterans, they’ve denied my basic consumer rights on numerous occasions after having my car repaired and painted by their so called professional repair centre, redgate lodge bodyshop is the worst repair centre I’ve ever seen in my life the amount of school boy errors from painting my car badly is beyond a joke
In the process of them trying to repair my car on the three times they’ve had it in for repairs, only to leave it with £3,500 pounds worth of damage after they bodged the repairs hoping they could blag a vulnerable disabled customer into believing that the 40 defects are acceptable and that the wrong colour match is also acceptable, I also have to mention that all the repairs were agreed to be rectified professionally by the managing director on the fourth visit to the repair centre only have the repairs denied because the bodyshop manager because he didn’t want to buy any more paint to do the whole job again, also denying my basic consumer rights as a customer
Avoid this place like the plague they will not only rip you off any way they possibly can they will also lie straight to your face and blag you into believing the standard of work is acceptable, I would strongly recommend using a company to carry out an independent inspection on any goods or services you purchase from this so called professional repair centre and car motor traders, I would definitely recommend having an inspection carried out before you buy a car from here after the terrible repairs I’ve received from the repair centre, I would not trust these con men one bit

Rip off Britain redgate lodge should hang their heads in shame taking advantage of a disabled veteran

My car is not only the wrong colour match it also has 40 defects And faults in the terrible standard of paintwork on my car, £3,500 pounds worth damage caused while they had it in for repairs
Avoid this place like the plague as they are now refusing to reply to the several emails I’ve left the managing director regarding my complaint

"Don’t be fooled....dig before you buy. Dig a lot!"

Dont buy a car from these guys is all I can advise anybody. There speciality seems to be cars which look good and, on the 0.00001 mile test drive they allow you to do, seem to be working ok. But beneath the surface they are most likely on their last legs. Issues I’ve had include:

Cruise Control failure warning coming on every 5 minutes. Been in 3 times to resolve, each time they say its fixed, but it isn’t. Clearly they dont have the skills or expertise to remedy the issue. All they do is clear the error code. I have a suspicion this has always been here but they managed to keep the error code cleared enough for it to not ping up on the massive test drive they give you.

Windscreen washers have decided they only want to squirt a tiny bit of water and wont stream.

Audio controls on the steering wheel work when they feel like it.

Had a bald tyre on it (my bad for not kicking it enough). I noticed when i was on the forecourt the other week though that if you wander around you’ll see quite a few cars with at least one bald tyre on.

Passenger side door speaker has come loose.

The water drainage system was blocked and flooded the rear passenger well.

Promised it had a full service history. Have asked for proof several times but i get the classic salesman excuse of; “its all electronic these days and difficult to get hold of, but i’ll see what i can do”, the equivalent of; “my dog ate it”.

Needs topping up with 1 litre of oil every 1200 miles. This is apparently standard practice with this car according to various BMW forums ive read, but it would have been nice to have been informed about that prior to buying it.

The warranty is useful only as an alternative to puppy pads.

On the whole...terrible experience. And their after-sales service consists only of being confrontational and casting blame on the customer, rather than owning up to the fact they’ve sold you a pile of manure.

Don’t be conned by the positive comments on their Facebook page. Dig deeper and trawl through the history. You’ll see a pattern of poor experiences which are aggressively responded to.

Avoid, avoid, avoid