"Appalling customer service"

Appalling customer service
Faulty valve not covered by warranty. Poor quality materials and ineffective pump. Lay z spa far superior build. Poor customer service as ignore emails and Aldi not interested in helping with warranty issue. AVOID!!

"I would give 0 stars if I could"

I would give 0 stars if I could. I bought a handheld pool vacuum from amazon and used only a handful of times in 2022. Made sure it was dry before storing indoors over the winter. When I put my pool up this year (2023), I fully charged the vacuum and submerged in the water and it would not turn on. Light is green noting it is fully charged. Contacted amazon seller and they provided my receipt and Intex phone number to call as Intex has a 1-year limited warranty and I was within the year. Over the phone, Intex tells me they only have a 90 day warranty even when it is printed in the manual 1 year warranty. Around and around in circles we go. After getting fed up, I gave up on the situation. Clearly they do not honor their own warranties. Such a waste of money to buy such an expensive item that could only be used a few times. You won't see me buying an intex product again. Terrible company.

"Poorly made 8ft intex metal frame pool"

Bought an Intex 8ft metal frame pool, good size, easy to put together, BUT once filled up it has started leaking from the water out let! The outlet has not been sealed into pool lining properly! Now got to empty out and take it all apart to be able to return to the shop I purchased it from!!

"Waardeloos"

Contact zoeken is niet mogelijk.. Wat een slecht bedrijf.

"Intex klantenservice niet telefonisch…"

Intex klantenservice niet telefonisch te bereiken, je moet een case aanmaken. Al met al toch keurig behandeld via de case !!!

"Kan geen telefonisch contact krijgen"

Kan geen telefonisch contact krijgen
Mijn pomp is kapot het gaat om de waaierpomp waar een staafje in is gebroken deze is makkelijk te vervangen alleen moet je wel het onderdeel ergens kunnen bestellen. Waarom is het hier zo moeilijk bij Amazon of AliExpress zijn er genoeg maar dat is China

"Intex Spa! Awful!"

Awful experience with the Intex Inflatable Spa. I have had nothing but problems. I put it away every winter.It looks brand new because it's been taken care of, it's totally worthless. I have fixed the impeller 4 times in the past 2 years, now it won't hold air. Pathetic service!

"Slow shipping for parts."

I have owned our salt water generator for many years with just 1 rare issue where I needed a replacement part.

The only downside is that it took almost a month to receive the part.

Overall, I am very pleased with their equipment. (4) 40 pound $1 bags of pool salt is all it takes for a entire summer of crystal clear water.

"Intex does not bother to read customer questions"

I sent in a question to Intex about a pool liner and the response I received back was to send them the product code for my air mattress. This means that they did not actually read my question and sent out a stock reply so they did not have to bother actually helping me.

"I purchased Intex PureSpa Greywood…"

I purchased Intex PureSpa Greywood Deluxe 85" x 25" Outdoor Portable Inflatable 6 Person Round Hot Tub Spa with Bubble Jets, Hardwater Treatment, Filter and Cover in February of 2022. I set up the hot tub in April of 2022. I just set up the hot tub in April of 2023 and the LED lights on the wireless touch control pad are not working properly. Intex would not replace and suggests I buy a $200 replacement. I have all intex products at my home but will never purchase another product from them since they will not stand by their products.