"Absolutely fabulous!"

Absolutely fabulous!
I have purchased 2 rings from Katherine both are stunning!
Superb quality and I managed to bag them in the January sales so beautiful and bargains too!
Customer service was outstanding, professional, efficient and at no time did i feel pressured into making quick payments.
(I purchased one item with an initial deposit up front and then there was the option of lay away payments)

I can’t praise the quality of my pieces enough!
As a tad of a jewellery head myself I knew that a 1.8 carat diamond original French Art Deco ring should have cost thousands… yes thousands more than I managed to bag the beauty for in the sale!
As well as the sublime Boucheron I landed which incidentally still sells in Harrods for more than thrice the price!!!! Unbelievable.
I can’t rave enough…
Absolutely no hesitation recommending KJJ to anyone that will listen.
I will be purchasing again without hesitation. 🥰

"Outstanding!"

Outstanding service from Katherine and her team! They provided the upmost help from the outset with the purchase of an engagement ring, going to great length to ensure the stone I chose was fit for purpose and daily wear. They quickly had the ring resized to ensure it was available on time for my holiday proposal. The whole process was quick and simple, made easy by impeccable customer service and advice.

"A lovely team of thoughtful and helpful…"

A lovely team of thoughtful and helpful ladies who made purchasing a very special ring a smooth process. Delighted with the ring and the service.

"Fantastic service and products"

I have purchased 2 items from this company and the customer service has been outstanding. Kept me informed from purchase to my receipt and checked I was happy. Beautiful items, gorgeously packaged. One is a gift and I can't wait to see the face of my friend she'll be so delighted. I'd definitely buy again, hopefully many times!

"Brilliant experience!"

Katherine James Jewellery provided me with excellent service from start to finish more than once.

During the sale, I had bought a ring but I then regretfully had to cancel the order. The communication I received from the business was prompt, professional and understanding. A refund was issued in a timely manner too.

I later bought a ring, which I have received, and had an excellent experience doing so. The team communicated with me on timelines as I was getting it resized. They also double checked that everything was correct and the colour box I wanted before finalising the order. Once the ring was ready to be sent, I was notified to know to look out for it in the post the next day.

The ring arrived beautifully presented and looked just as excellent as it had online - a testament to accuracy of the pictures in the website.

I am already looking forward to hopefully ordering another item from this business!!

"Outstanding experience!"

I have only praise for this company. I usually use a local jeweller but they hadn’t been able to source the colour of aquamarine I wanted to match an edwardian necklace I have. This aquamarine ring came up on Facebook and I’d been following Katherine James Jewellery for a while, so pieces came up in my news feed.
I saw a new stunning, simple solo aquamarine set in 18ct gold with such intense hues. I couldn’t believe it, so immediately purchased it!
The website and additional sizing instructions were easy to navigate. I was slightly anxious having never bought anything online before for that value, but was soon reassured when I received a personalised email to thank me for my order and to confirm my sizing would take approximately 2 weeks.
I received updated emails on my rings progress and then this morning I received my stunning ring.
I was entirely taken aback by the quality of packaging and the care that had gone into thinking through this process.. the anticipation, the excitement of unwrapping, to go through all the exquisite layers, finally to your purchase!
I will definitely consider buying again and find their pricing to be extremely reasonable and comparable.

"Absolutely outstanding customer…"

Absolutely outstanding customer service, a beautiful ring , sized and sent in just a week for me to take on my cruise
Claire went above and beyond to deliver..amazing service, and a stunning ring...I'm sure it will be the first of many

"Great price, incredible quality"

KJJ have been absolutely wonderful.
I originally started looking online for the perfect ring and found their website, now with them being on the other side of the Country to me, I had to enquire about the delivery process.
I found a mobile number on the website that said they could be contacted there and I texted it. I received a reply within minutes and the response was quite casual and friendly. It felt like I was texting someone I had known for a while.
They explained that all deliveries within the UK only took 1/2 working days and that was perfect, as I was planning on needing the ring within a week. They even offered to send a free ring-sizer so that if I did not fit my better-half’s finger, they would arrange to get it resized.
I ordered the ring the same day I found it and it was delivered 2 days later.
I have to compliment their packaging as well, it arrived in parcel bag that did NOT give away what was inside (bonus points there). Inside this was a beautifully presented box that included a KJJ branded envelope that contained the bill and this was sealed with a KJJ branded sticker. The ring was placed perfectly in the centre and looked so delicate, this was accompanied by the ring-sizer which was placed within a lovely, small velvet drawstring bag.
KJJ have really blown me away with this ring, their professionalism has been absolutely too-notch and for the price you pay, you are receiving incredible quality that I am confident will last for years.
P.S. she said ‘yes’ to the proposal

"I LOVE THIS RING!"

I stumbled across KJJ while randomly browsing Instagram. From placing the order to opening the jewellery box & seeing my vintage sapphire ring, the total process is only about a week. Incredible that the ring was transported from London to tropical Singapore in such a short period of time.

Claire is the friendliest online shop customer service specialist I have ever met; she's also very professional. I would highly recommend KJJ to friends and family.

"Another beautiful sparkle!"

I have just received another beautiful sparkle 😍. I’ve had nothing but fabulous service from Katherine and her team for the past 7 years (that’s a lot of sparkles), nothing is too much trouble. Thank you once again, I will be back (just don’t tell my husband!) xx