"It's Been Emotional..."

I did not find these guys on the internet. I did look at many sites and then I had a word of mouth recommendation from a trusted friend. My main concern was about buying jewels over the internet and receiving either nothing, or some poor quality items. I contacted the team directly by email to enquire about my preferences, Katherine gave me advice and then left me alone (try that with others, you will never, ever get away!!!). I kept searching and found what I wanted on the KJJ Site. Wow, I cried like a baby this afternoon when I received my ring. It is truly beautiful. Top quality and everything I hoped it would be. The communication and service was completely customer focused. I want to write more and I want to post a picture, but this ring is for a very special occasion next March. We tried it for the fit (utterly perfect) and then lovingly re-boxed and wrapped it until that time comes. I cannot wait! I will post pictures when I am able next March. Thank you ladies for your advice, support and magnificent service throughout. I'll be back!!! Karen

"Disappointed to wait 2 weeks to have to return it."

My partner surprised me with a ring I had seen on KJJ, there really are some beautiful pieces.
The ring took over 2 weeks to arrive, during which time we received no communication so had to make contact. We were advised it was being polished.
When it arrived it was beautifully packaged but missing a valuation document (we were advised customers don’t normally require these?)
On inspection of the ring I noticed a line and a ridge on the band. I took this to a jeweler who advised a piece of the band had been poorly replaced and the band had cracked in 2 places, which for a tiny band should have been the whole band.
For this reason we returned the ring, which was very hassle free, however we were left underwhelmed as there was no apology or acknowledgment that the ring had been repaired, which I can only think was the delay in the ring arriving. I had bought a tennis bracelet with another online vintage jeweller and it arrived the next day. Disappointed to wait 2 weeks to have to return it.

"A gem of a jewellers!"

I cannot recommend Katherine James Jewellery enough. I stumbled across KJJ by chance on social media, and have been happily browsing their website for a good few months in search of an engagement ring. I had a very vague idea of what I was looking for, and the variety of beautiful rings on the website gave me a lot to mull over!

I found "the one" and immediately gave Katherine a call. Katherine was tremendous help throughout the re-sizing/buying process. I ordered a ring sizer from KJJ to doublecheck sizing.

The ring arrived beautifully packaged in a purple velvet ring box, with a certificate also enclosed. It is perfect and even more radiant in person. I love it.

I would not hesitate to recommend Katherine James Jewellery to anyone, and will be buying more pieces from KJJ in the future.

"Loyal follower for years"

I have been a loyal follower of a Katherine’s for many years and will continue for many more! I have some incredible pieces over the years some fine jewellery and some semi precious and costume jewellery - all have been of exceptional quality and if possible better in person! Fabulous personal service all the time and nothing is too much trouble! This lady and her company will be icons shortly! 🤩

"Hassle free refund"

I’d never bought jewellery online before so was a tad concerned about spending thousands of pounds. I ordered two items, one I utterly love which makes my heart sing, the other didn’t suit, I really wanted it to but it didn’t. The return was easy, hassle free and quick to refund. Since bought a number of items, great communication providing extra information and videos when requested. Customer service as it should be.

"Very special service from start to finish x"

Have bought several items from Katherine over the past couple of years, including the most beautiful ring for my Mum's 60th. I honestly cannot recommend her highly enough, just a lovely unique service.

"Flawless experience from start to finish"

By far the best customer service I have experienced in a long time. I wanted to custom order a yellow sapphire ring to match my Rolex, and they answered all of my questions, carefully and patiently. Sunday evening, after work hours, you name it, they are there. The whole process from start to finish was flawless. I just placed an order for an another custom build - and I’m sure this too will not be my last purchase.

"Excellent Customer Service and safe site"

I bought my engagement ring from Katherine and I was a bit skeptical at first because of ordering online. I could not recommend her more, she rang me and eased my worries about how they deal with everything. Once ordered it arrived so quickly and and they checked to make sure I received it. The ring looks even better in person that the website! Brilliant customer service and would suggest anyone getting a ring from here!

"Any bloke who doesn’t know what they’re…"

Any bloke who doesn’t know what they’re doing when they’re buying a ring needs to come to Katherine. The whole process was effortless from start to finish.

Constant contact makes it a relaxing and fun experience, rather than daunting which was certainly what I had anticipated.

She really cares about her customer’s special moment and oozes excitement and loves being part the wonderful ‘buying a ring’ experience.

Sheer class.

Xox

"Wonderful customer service"

The customer service at KJJ is second to none! Choosing my first ring they were so wonderful, sending me photos and videos of my choices to make sure I chose the perfect one. The team are so friendly and knowledgeable! I am currently using their layaway service which is perfect and no-fuss, I couldn't recommend them enough and I will definitely be a repeat customer!