"Prompt delivery"

Prompt delivery

"Good food"

Good food, fast delivery and good service. What more does a body need...?

"Always an excellent service!"

Always an excellent service!

"Great selection of vegan food"

Great selection of vegan food, unfortunate so many are out of stock.
Delivered on time

"getting vegan cheese in bulk is the…"

getting vegan cheese in bulk is the best part.
excellent packaging. unfortunately their suppliers weren’t great with the small stuff, hopefully this will change for the better because it’s stuff that is never available in any supermarket.

"AVOID AT ALL COSTS"

AVOID AT ALL COSTS! SCAMMERS!

I ordered from NAVESU for the first time recently as no other retailers had ‘Follow Your Heart Sriracha Veganaise’ in stock. I ordered extra items (agave, rice, maple syrup, normal mayo) that I could have bought on my usual weekly delivery slot to justify the £6.99 delivery charge. It was the Sriracha I was desperately needing.

I was then emailed to say it’s not in stock, but they hope it will be soon, so my order will be late. No apology.

I was patient. One week later I emailed asking for an update. I was told it’s not in stock and neither is the maple syrup now either, but they’ve dispatched the order without those items. I was disappointed that they didn’t contact me before dispatching the order, as I would have told them to either wait until they had the Sriracha, or to refund the order entirely. I emailed them stating this. No reply.

Today I opened my order to find that the Follow Your Heart normal veganaise goes out of date next month! I ordered 4 jars to make use of the extortionate delivery charge, and now I have 5 weeks to eat 4 jars of mayo. This is appalling.

I tried calling the phone number multiple times, but it just goes through to email, so I emailed them and got a response saying they’re not prepared to offer a refund. It read:

Dear Joanne,

Thank you for your email.

I’m sorry that you’re disappointed by the length of time you have remaining to consume the product, but unfortunately this is the stock we have currently and we have not had any other complaints.

We do not ask our customers how they will be using the product, so whether a customer purchase 1 or 10 jars, the use by date would be irrelevant. We serve a lot of small businesses, including cafes and restaurants, so when we despatch goods, we ensure that the customer has at least 4 weeks to consume it.

I’m sorry we’ve disappointed you with your order this time, but unfortunately I do not see any reason to refund you for this order.

Thank you for your understanding.

Best regards
Ajay

Ajay Singh

Firstly, I’m not a business, so I’m not sure what their other customers have to do with me. Secondly, I’ve since seen other reviews of people complaining about the date of their products and they were told ‘we don’t believe you….’. Clearly these people are scammers.

I just went on to their website. The Sriracha is STILL not listed as out of stock on their website. It also says that they’ve suspended trading due to a fire at their supplier’s warehouse.

I have never felt more conned in my life. Disappointed is an understatement.

Whatever you do, don’t order from these people. I’ve since read multiple terrible reviews. I only wish I’d done my due diligence before ordering. Lesson learned. Head over to Planet Organic for a far better service.
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"Great Service"

Great Service

"Delivered very quickly as usual."

Delivered very quickly as usual.

"Excellent service"

Excellent service

"Excellent customer service"

Excellent customer service