"Excellent post-sales support"

Richard H helped me out with a warranty issue and went above and beyond my expectations. Great products and great service. I could not ask for more. Definitely recommend Aqualux

"shower panel"

had a problem with a metal trim on a glass panel that had moved in transit ,phoned aqualux and spoke to richard who arranged for an enginner (rob) to come and fix the problem,all done in no time ,excellent customer service

"Great service"

We were very concerned that parts for our Aqualux Florenta shower cabin would no longer be available. However, we rang Aqualux and spoke to Richard who greeted us with “yes, you’ve come to the right place” and immediately sent us links so we could order straight away. We were immensely impressed with the level of service we received on the phone and then the speed of delivery of the parts.

"Had a problem with shower screen seals"

Had a problem with shower screen seals. On delivery of the shower doors some seals were broken. Emailed Aqualux and Ben organised replacement seals. These were despatched quickly.

"Good effort from the Sales Support Team"

After an initial problem with the website, we managed to get hold of their Sales Support Team who dealt with our urgent request for a replacement part immediately. It arrived in good time, courteous and helpful throughout. Well done.

"From lost to resolved in 24 hoours"

I somehow lost a small seal clamp. After following a number of avenues to no avail, I was guided by email to Ben at Aqualux customer services.
He responded very quickly with the part identified for me. Supply of the part was resolved and the whole issue sorted within 24 hours. An excellent service to be proud of.

"Excellent customer services.Thanks Chris"

Excellent customer services.Thanks Chris

"Excellent service could not ask for…"

Excellent service could not ask for anything better. Would recommend Aqualux to everyone. Supplied parts free of charge even when the product was out of guarantee.

"I emailed them following a failure of…"

I emailed them following a failure of my bath screen fitting (8 years old). Not having an exact part number, I was able to leave what details I knew. A prompt reply (next day) ensued with the part number and details I needed to purchase a kit online.

"Great communication and problem…"

Great communication and problem resolved very quickly and satisfactorily. Many thanks to Richard for his prompt attention to the matter.