" 4Fold Bath Shower Screen."

Purchased a 4 Fold Bath Shower Screen.
Excellent Product which we had fitted by our
Plumber.This Replaced a very old Screen.
Very Good Value .Highly Recommend this
product.

"Superb customer service experience"

After 2 other companies let us down re a delivery Aqualux came to the rescue.. unfortunately we ordered the wrong height and Shawni came to the rescue on what was a very stressful situation. The customer service is 2nd to none...cannot rate the product as currently in swap over mode but so far cannot praise Aqualux and their customer support team highly enough.

"Very good quality shower enclosure at a great price"

I bought a corner entry shower screen and was very surprised at the quality with 6mm glass at a very good price. (actually ordered thru the B and Q website). On delivery there was a small hiccup but Aqualux were on the ball and resolved the issue quickly. The delivery was prompt and their delivery company were also good.

"No Spares despite 12 year guarantee"

I bought an Aqualux shower enclosure last year and now need a replacement part. I have been informed by Aqualux that my product has now been discontinued and they can supply no spare parts, this despite it having a 12 year guarantee! So I am left with a product I cannot use. Also I was told by Aqualux that the enclosures are only designed in the UK and made abroad, despite their website clearly stating to the contrary. Very poor aftersales and customer service.

"Rubbish, not even that good Do not use"

I ordered a shower through Screwfix, had to wait 2 days for delivery, which was on time, but the quadrant shower that was to be fitted, there was only the glass and no frame. Phoned to complain as it was there error, they have sent another shower, but whoa behold, have to wait another 2 days for delivery. Had to stand my plumber down, and pay him. No compensation was offered, just an apology.

"Poor product and customer service"

Professional plumber Installed one of their frameless quandrant showers and the doors didnt meet at the bottom as the left door is warped. They initially advise their engineer was out and sent an email with typical issues none of which applied as the door is warped. No call from the engineer or company having tried to contact a number of times now.

"Excellent customer service"

I had an issue with some parts that were faulty, Shawni Cottee delt with the problem swiftly and efficiently, and the spare parts were with me next day.Fantastic customer service, and the shower quadrant looks great

"Shower screen seal ssp073"

Absolutely fantastic service from all the staff, I really appreciated your service. Collected ssp073 seal for shower screen. Highly recommended, thank you 👍

"Total shambles of a company"

Total shambles of a company, from the moment the order was placed Aqualux played their part in turning this into a complete nightmare. Wrong delivery details sent to the courier, delivery instructions for the drop off not sent at all .
Will definitely not use them again and shall advise all my contacts to do likewise.

"Bought the shower enclosure and tray…"

Bought the shower enclosure and tray from toolstation.reported the tray is not flat and asked for the replacement. The supplier blame of the 30 years experienced plumber has installed in the wrong way.

He didn't apply the whole layer of 10mm mixture of the cement and sand. Because he want to know how bumpy the tray is. I have sent the picture about it. The tray is too bumpy to lay on. You just ignore the fact of bumpy tray and blame of the method he used.