"Excellent Customer Service"

I was after new shower door seals. The team responded very promptly with all the information needed and a link to the relevant spare parts which I could purchase from their online store. Excellent service

"Great customer service."

I don't usually leave reviews. But I live alone and had a question about my new shower cubicle.. I was told by the shop to contact Aqualux directly and was a little nervous being a woman in a DIY situation as I've been treated like I'm stupid in the past by people(men in all cases of I'm honest) .. I got through to a man called Richard...BUT he was absolutely fantastic.. he took the time to understand my issue and put me in touch with the relevant person and I got the whole thing cleared up perfectly... A really uplifting experience.. So thank you Richard and team.. Great service

"I received a damaged shower enclosure…"

I received a damaged shower enclosure door and after sending some photos of the damaged door to Aqualux I received a phone call from them literally within 5 minutes of sending them the email,Richard Hunt then organised a replacement door to be sent to my address straight away,excellent service and I would highly recommend them,
Steven Hornblow

"Thanks Richard..5 stars"

Bought an Aqualux Edge8 from screwfix .. build quality was great for the price and the 40mm adjustment to allow for wonky walls was a life saver.. I thought there was a part missing so was advised to contacted Aqualux direct... and spoke to Richard who was really professional. Helpful and had a great sense of humor... and In fact nothing was missing .. it was my mistake.. so refreshing to have PROPER 5 star customer service..

"Excellent service"

Brilliant help from Richard in immediately identifying replacement part and arranging order. Very impressive.

"Aqualux Pivot door 760x 1900mm"

Aqualux Pivot door 760x 1900mm
Apart from needing 2 people to fit it all went well although the instructions could be better, perhaps a video would help.
Only real downside is the inside square door handle. The edges are sharp & can hurt if you bend down & catch your head. Suggest a different handle for safety reasons.

"Excellent Customer Service …"

A shower enclosure I ordered arrived with a hinge cover missing from the pack so I contacted Aqualux Customer Services. Shawni replied to my e mail really quickly , checked the replacement part was correct and dispatched it within 24 hours of my notifying the problem. Cant fault that, excellent service

"I had the need to order a spare part…"

I had the need to order a spare part for my pivot hinge shower door and Shawni was excellent, quick to respond and ensure I was ordering the right part. First class service. I just need to fit it now!

"Customer service the right way!"

Richard was a star. Great advice and help today and sent me the installation instructions so I could determine whether the product would fit. If only other customer services were as helpful and knowledgeable, my world would be much easier!

"Brilliant assistance"

Aqualux staff are above and beyond, tried to source replacement door seals but due to many variations was unsure.
A few questions and answers from Aqualux solved everything, parts now ordered via the link they sent me
🙂🙂🙂🙂🙂