"Customer service as should be."

I made a recent purchase of two Aqualux items via a third party only to find my order being cancelled. Upon contacting Aqualux directly it came to light the order got cancelled due to the third party still advertising and, in my case, selling me a product no longer available from Aqualux. The customer services team at Aqualux couldn't do enough for me to rectify the situation and ensure my order was reinstated with the correct superseded items. I received my order within a couple of days. I normally wouldn't single out any individual however, on this occasion I feel I should. Hanna certainly went above and beyond to keep me update throughout the entire process and I can't thank her enough for all the support and help she gave me throughout. Many, many thanks.

"Replacement of Damaged item"

Ref: Shawni
We recently received damaged shower enclosed ordered via a 3rd party.
After two and frowing eventually contacted Aqualux direct.
EXCELLENT service. We cannot praise Aqualux enough; Shawni was very helpful, truly went the extra mile.
Thank you

"Excellent Customer Service - Hannah"

I needed to replace a broken pivot hinge on my Aqualux shower door, previously ordering a replacement to find they were out of stock, I called back and spoke with Hannah, she was excellent, after taking the ref number from the shower door she cross referenced this to a parts pack containing the pieces I needed and confirmed they were in stock and then sending me a link by email so I could order direct. Very curteous, knowledgeable and helpful, Thanks Hannah!

"Shower door and side screen"

I bought a shower door and side panel at the Screwfix live event in September 2022 in preparation for a complete refurbishment on my en-suite.Because I was doing this work myself it was a couple of months before I examined the contents of the delivered boxes.
I then discovered I had a couple of important items missing. I contacted AquaLux who promptly organised a courier delivery of the missing parts. A few days later When trying out a trial fit of the door frame I discovered yet another important part was missing. Again the AquaLux sales team responded quickly and made arrangements for a replacement kit to delivered at a convenient date.
Well done AquaLux. I wish all customer support organisations were so efficient!

"Thay were grate and outstanding service…"

Thay were grate and outstanding service and they pot a lot of effort into finding me the replacement part thanks

"Great replacement shower screen"

New shower screen fitted by our regular local bathroom expert. Great screen, folds in 2 and fits very nicely. It's a huge improvement on that which it replaces as that rival product fitted flush at the bottom: that meant that the extractor above was unable to do its job as it was sucking at a vacuum resulting in warm moist air going straight into the room when the shower door was opened after showering; this Aqualux version is vented at the bottom meaning the extractor can work. The result is that very little warm air is left to steam up the room when the shower screen is opened - a much better result, very pleased indeed.

"A really helpful company."

A really helpful company.
Matt and the team at Aqualux were able to identify the components used in my previously installed shower and able to advise me on replacements.
Matt went out of his way to help and gave me timely assistance. Thank you Matt and Aqualux team.

"First class service"

Absolutely excellent help from Matt at Aqualux,makes a change to contact customer services/support who help, a real pleasure would recommend gives you confidence in buying again thanks again Matt.

"Excellent response when my order…"

Excellent response when my order arrived missing a screw when without hesitation a new complete order arrived the following day, helpful and friendly throughout.
Thank you
Tony

"Efficient and extremely helpful"

Really impressed by the efficiency and help received today by Matt. I emailed the team for advice regarding spares for my shower unit. I received a quick and extremely helpful email response with my enquiry answered and a helpful link which made it all so much easier for me. Amazing service.